Your beauty questions answered…


Alison YoungHello everyone!

Thank you again for all of your fab beauty questions and queries, here are my replies to just some of the messages I have received…

On sensitive eye areas
Zoe Williams – when you have allergies or sensitive eyes, putting make-up on can make them flare up and look very scaly or feel dry and uncomfortable. Luckily, I have discovered several tricks for keeping glam without sacrificing your favourite make-up products.

Firstly, if you wear lenses (like me), then go back to glasses. Also, be careful with what you are using to cleanse the eye area as this may well be the cause of your flare-ups. 

A'Kin Rosehip OilI recommend gently massaging the eye area with A'kin Rosehip Oil and then wiping away any dissolved make-up with warm water and a soft cloth.

Apply your medicated cream as often as recommended by your doctor. Although I am sure your doctor will have told already you, try to avoid using it when your eyes are already feeling sensitive. Use a little mascara and an under-eye concealer but avoid putting any make-up on the affected skin on or around the eye. Steer clear of eye shadows and eyeliners in favour of using a pencil to create great shaped eye brows.

Laura Geller Balance and BrightenUse Laura Geller's Balance n Brighten as a lid foundation to give an even finish and give your skin time to calm down. In the meantime, play up your lips and cheeks so it looks as though you have deliberately decided to emphasise colour away from your eyes. Myself and Julia Roberts suffer from eye sensitivity and allergies and this is what we do so I know how well it works. Good luck!

On spot treatment
Shelagh Simpson – recently reintroduced, Gatineau's Clear and Perfect SOS Stick is a great spot product which can be used under and over skincare and under or over your make-up. It can also be reapplied several times a day.

On colour-treated hair damage
Hairfix Three Step Recovery RegimeSharon Johnston – this is a common problem with highly processed hair and I would recommend two tricks. Firstly, use Hair Fix Three Step Recovery Regime once or twice a week and every time before you colour or do root work. You will find your colour will take quicker and look much more vivid. This will also detoxify your hair which can become porous after chemical treatments and keep it looking bright.

Second of all, use Philip Kingsley Elasticizer applying it by hand to dampened hair and smoothing in several pumps almost and leaving it in for 20 minutes or overnight before washing.

When you first start using Elasticizer you may need to use this almost every wash, so it’s worth getting one of the larger sizes. As an industry proven product guranteed to bring back the elasticity in your hair, strengthen it and prevent future breakages, the half litre size will offer you the best value for money. In future, keep your eye open as we sometimes run a one litre promotion.

On nail care
Dorothy – if you find that nail strengthening treatments such as Nail Envy and Perfect Formula work for you, keep using them. There is no need to rest the nails as these ingredients continually provide protein, strengthening the nail as it grows. If you rest your nails, you actually risk making them weaker, bending or breaking.

OPI Nail EnvyHowever, if you enjoy wearing bold nail colours, my top tip is to remove all polishes and strengthening formulas from your nails before hopping into the bath/shower and washing your hair.

What this does is deep cleanse the nail and return the natural brightness and contrast of the nail plate. This is especially useful if you want to go from a dark colour to a natural look like Perfect Formula. Thanks for the compliment – I’m glad that you enjoy my shows and find my advice useful.

On facial hair

Ann – the quickest and easiest way to deal with upper lip and chin hair is to choose from one of our UPL machines. However, if the hair has no pigment (and is grey or white or if you have pale skin) then your best option is the no! no! hair removal system which can be used three or four times a week and comes with a 90 day money back guarantee.

no! no! hair removal systemThe benefit of the UPL machine or the no! no! hair removal system is that it will eventually leave your hair free in selected areas and you will only have to treat them again if you get age or health-related regrowth. If neither of these options appeal to you, the next best approach is waxing but obviously this might lead to re-growth issues and does not solve the problem outright.

On dealing with skin pigmentation
Ann Goulden – the pigmentation marks or very large freckles that you describe on your face and chest are typical of sun damage and are also known as age spots or liver spots. Since you have lived in Spain for 12 years it seems like it might well be sun exposure which has caused patchy pigmentation areas to appear on your skin.

Ultrasun Factor 30However, if there is any change in the structure, texture or thickness of the skin then it is always worth mentioning to your doctor. But if when you run your finger across your skin it feels completely smooth, then the best way to treat them is by rubbing Alpha H Liquid Gold over them at night time and wearing Ultrasun SPF 30 For Face during the winter months and factor 50 during the summer months. Whilst this won’t necessarily get rid of the marks, it should help make them less visible.

The reason that I recommend Ultrasun is because pigmentation is not only stimulated on particularly sunny days, but by natural daylight – even when the sun is hidden from view. As Ultrasun is a day cream, moisturiser and all day sunscreen combined, it is a quick and easy way to prevent further skin damage. I hope this answers your question. Thanks for coming through to me.

Don't forget to tune in to my Beauty Fix show from 5pm every Thursday or to check out my Twitter page and QVC's Facebook page.


  1. Valerie December 14, 2013 at 11:15 am -  Reply

    Alison I have the worst hair in Kent, Sussex and Surrey. Liquifix is my saviour what can I use now you no longer stock it. I have used most of the others you stock but maybe you can help. Val

  2. K. Cassidy December 16, 2013 at 9:25 pm -  Reply

    Hello Alison, I just wondered, when people on QVC demonstrate any face cream, it is always performed on a woman under 45. I just wish you would find a woman that is more mature and then we can hopefully see good results. Thank you Kathy (aged 64)

  3. ellie December 17, 2013 at 8:06 pm -  Reply

    Does anyone know what happened to ojon? Logged on to order and its gone!!!!

  4. Pat Smith January 7, 2014 at 1:21 pm -  Reply

    Yes I did that…no Ojon?? Its now available in Boots so ended up buying it there

  5. bullfrogs January 9, 2014 at 6:55 pm -  Reply

    Can I see the sat Liz Earle tsv any where?

  6. Jane January 16, 2014 at 10:19 pm -  Reply

    Hello! Please could you recommend something to help heal the raised,red bump that shingles has left on my face?
    Many thanks,

  7. Tina Dean January 20, 2014 at 11:00 pm -  Reply

    Hi Alison really need help on this 1,I have saggy eye lids and small eyes don’t usually wear make up but when I do I’ve noticed my eye lids look really worse .The skin above lid looks really crapey if that’s how you spell it ? And just makes me look ancient yet only and I say only 45 young at heart .I use gatineu to help tighten eyes which helps and always use mally or bobby brown .please help cos sure when I put make up on I’m starting to look like a drag queen lol .ps love all the advice you give and hearing about your horses and dogs don’t know where you get your energy from .thank you x

  8. Lorna Blake January 22, 2014 at 8:55 pm -  Reply

    Hello Alison,I am 46 years old and afro-carribean and wear glasses.
    I have suffered for years with uneven dark skin tone round my mouth and chin.Also I have dark patches round my eyes.Please give me any advice as what to use.I am using Liz Earle range at the moment and love cleanse and polish.Some mornings I am quite upset,as my skin feels so soft but looks so bad.Any help would be grateful Thank you.

  9. Lucie January 26, 2014 at 12:26 am -  Reply

    Hi Alison
    I really do need some help. I am trying to make a better me, losing weight (6 and a half stone over the past 2 years) and getting fitter at the gym. I had some photos taken the other day, and I was shocked about how bad the colouring was on my skin. I need it evened out. What is the best product to use, especially since I do classes at the gym every day where I do get sweaty and don’t want to keep wiping the product off, or ending up with huge smears!! I don’t want to be wearing any type of full make up as that is not really me, and I only usually have the time for some mascara if I’m lucky!
    I am 32 if that helps!!
    Please help!

  10. Sharon Barton January 26, 2014 at 5:35 pm -  Reply

    Hi, my 18 year old son has started on a course of roaccutane. He suffers with mild eczema and has sensitive oily skin.We are aware of the side affects of taking this course of treatment, but before his skin starts to dry out could you recommend a daily routine of suitable mild cleansing and moisturising products to use. He has a skin reaction with ABC products which is a real shame as I think they are brill!!
    Many thanks.

  11. Denise Attfield January 26, 2014 at 11:03 pm -  Reply

    Hi Alison, can you recommend a mascara I am in my early 50’s and need a mascara that will make my lashes look longer I am going to a wedding in Feb and need my lashes to stand out a little more I have thought about false lashes.
    thanks Denise

  12. Kylie February 4, 2014 at 10:35 am -  Reply

    Hi Alison I am early 20’s oily combination skin with scarring from past spots I have just bought the elemis lime blossom cleanser and lavender toner and the try-enzyme facial wash my skin is oily in patches and dry in others I don’t know what the best moisturiser would be for me can you help me
    Thanks kylie x

  13. EMMA STRETTON February 5, 2014 at 8:39 pm -  Reply

    HI , Alison my name is Emma, im using ELEMIS products and want to change to Gatineau, can I use both types of skin care together e.g ELEMIS tonner and Gatineau moisturiser .or does it all have to be the same make of product, i ,ve heard they can be used together but am not sure .my age is 40 would I need to use a serum from Gatineau please help .

  14. Mary nash February 8, 2014 at 6:58 pm -  Reply

    Hi Alison can you help I have brought two sets of bare minerals with two flawless face brushes but the bristles on them keep coming off thank you mary

  15. Isabelle Price February 22, 2014 at 5:46 pm -  Reply

    Hi Alison,
    I have my own horse, so like you spend a lot of time outside and am super exposed to the elements and in and out of central heating/air conditioning. Wondered if you could recommend a skin care routine for me. I have sensitive, slightly dry skin. A Decleor lady said my skin was dehydrated and recommended the Angelique serum. Saw QVC stock this but would you ever consider bringing it to us in a kit?
    Thank you
    Izzy x 🙂

  16. AYESHA February 23, 2014 at 8:56 pm -  Reply

    Hi Alison ,I am your biggest fan and never miss your shows. I have an oily skin and I recently (about 5 months ago) have finished a course of ROACCUTANE ,So I would like you to recommend an oil free moisturiser for me plz.
    I have an uneven skin tone which gets worse in summer with black patches all over my face ,I have used PIGMANORM cream For this problem which worked and but problem comes back when I stop using it .Kindly recommend me something to help stop the production of MELANINE in my skin.

  17. Rachel Bennett February 23, 2014 at 10:20 pm -  Reply

    Alison, can you guide me to a moisturizer that doesn’t leave my skin oily. Everything ive tried so far sits on my skin and isn’t absorbed. This means that about an hour after applying foundation I have greasy skin. It looks horrible and im regularly blotting my face with a tissue. I dont have spots or anything like that. Im 50 in may. Maybe im using the wrong foundation, I dont know… please advise.

  18. Carol J February 24, 2014 at 1:39 pm -  Reply

    Hi Alison, can you recommend the best staying power foundation through very wet hot flushes? I have been using Laura Geller balance & brighten but it comes off when I have to gently pat my face dry. I really hope you can help.

  19. Mrs C.A. Hickman February 25, 2014 at 2:13 pm -  Reply

    Hi….any recommendations on how to minimise large open pores that foundation sits in making them appear even larger?
    I am a great fan of yours and have tried nearly everything QVC has to offer.
    Am 61 years old and desperately need a solution?

  20. Janet Rosbottom February 25, 2014 at 5:32 pm -  Reply

    Hi Alison
    I have a sweat rash on my neck, due to having hot flushes in the night. I do not want to keep using steroid cream, as this thins the skin, do you have any suggestions as to what would help

  21. Florence gibb February 28, 2014 at 11:47 am -  Reply

    Hi Alison can you reccomend a fully waterproof mascara .I have spent a fortune on mascaras and they all seem t end up on my top lid.I am constantly checking my eyes through out the day.

  22. Margaret March 1, 2014 at 7:11 pm -  Reply

    Hi Ali,
    I have very oily hair and I need to wash it every day. I wash it on a morning and you can start to see the oil coming through by tea time. I use Aveda shampoos and have tried several of their products and I love them but still have oily hair.
    I know people who wash their hair every 3 days or weekly and I would love that it gets a bit much washing every day.
    Can you suggest anything that would help?

  23. Sarah Coleman March 5, 2014 at 9:07 am -  Reply

    Hi Alison
    Can you recommend a foundation for me, there are quite a few on QVC i’m not sure which is best for me, and what shade. I am 50, have lines and wrinkles around the eye area, I need a foundation with medium coverage and natural looking finish, I would compare my skin tone to that of Chloe Everton, and have combination skin, ie oily Tzone, what would you recommend.

  24. Nancy Briffa March 5, 2014 at 4:32 pm -  Reply

    Hi can you recommend an all over eyecream, I have very dry flaky eye lids also hooded eye lids and am despareate for any help.

  25. Suzanne Anderson March 6, 2014 at 1:24 pm -  Reply

    Hello Alison,
    l have always taken great care of my skin, but l have problems with my mouth area, ie sagging skin. There are so many products that qvc do for this problem and l have no idea where to start, looking forward to hearing your advise.

  26. Sherralee O’Brien March 7, 2014 at 6:46 pm -  Reply

    Hi Alison
    I have recently been diagnosed with salicylate intolerance. I have had to say goodbye to all my fav products even down to toothpaste. I have good skin for my age,48, few thread veins and bit saggy round the chin but virtually no wrinkles. I am using pure shea butter but its not easy to apply quickly in the morning, would love a moisturiser with an SPF as I can’t use sunscreen either.

  27. Caroline M March 7, 2014 at 10:11 pm -  Reply

    Hi Alison,
    Just recently I have been trying some of the Gatineau products without success. Instead of making more mistakes in which result in me returning products to you. Can you recommend some skin care products. I have lost over 2 stone in weight which has really taken a toll on my face, it seems to have dropped and I have those horrible deep lines that go down from your mouth and look like a clown. Also I have a combination skin with slight roseca. And to put the icing on the cake I am going through the menapause. I don’t have hardly any wrinkles.Thanks Caroline

  28. Mrs Jean Evans March 15, 2014 at 11:29 am -  Reply

    I am 67 and have vertical and horizontal lines plus sagging on my face. Can you recommend a product that addresses both problems? I have tried Gatineau to no avail. I have a sensitive skin which can react to highly perfumed products. My routine is cleanse, tone, serum, moisturiser. I exfoliate once or twice a week. Hope you can help Alison. Thanks.

  29. Ayshea March 16, 2014 at 11:26 pm -  Reply

    Hi Ali,for about the last 6-8 weeks my cheeks start burning and become hot to the touch and become really red and rashy and mainly on apple of the cheeks and towards ears and along the jaw line and it is visable through my makeup ,it also only happens after teatime.Have you any idea what it is and if you have any tips on how to treat it. Ayshea xxx

  30. Gill March 27, 2014 at 8:29 pm -  Reply

    Hi Alison
    I am totally confused and need your help. I have been for a spa day today and the beauty therapist provided me with an assessment of my skin as combination/oily, dehydrated but now I’m 40 I need to focus on anti-aging. Which products would help me with all of these problems?
    Many thanks

  31. Dawn April 3, 2014 at 4:19 pm -  Reply

    Hi Alison,
    Really need your advice, I have recently been diagnosed with sleep apnea and I have been given a CPAP machine to use at night
    with a humidifier. The mask covers my entire nose and mouth with
    the straps tight enough to not let the air out.
    I am waking up with hot flushed face, puffed up crapey skin under my eyes and feel twice my age. I have dry sensitive skin and I am in my mid fifties, I have always looked after my skin but feel as if my hard work will be undone using this machine.
    I am using Gatineau Aquamemory eye rollon, and drenching my skin
    in any decleor oils (neroli,angelique)I can lay my hands on. The products I use are nearly always Elemis, Decleor and Gatineau.
    Is there anything you can recommend that will help my cause.
    Many thanks

  32. Sarah Lucas April 7, 2014 at 9:29 pm -  Reply

    Hi Alison.
    I have always moisturised and had a skin care regime since I was 16 but using high street brands. I am now 30 but I am starting to get very fine lines. I watch qvc regularly especially the beauty shows. Most of the skin care brands seem to be targeted at more mature skin with powerful anti ageing ingredients but are not necessarily suitable for younger skin. Could you please recommend a brand/regime for early 30’s as prevention rather than cure as I hoped if I get in a good regime now the need for the hard hitting anti ageing formulas may be reduced in later years!
    Thank you!!!

    • Saad May 8, 2016 at 4:02 pm -  Reply

      I would recommend the following as this is what I use and I am very young, only 21. Use a Sarah chapmam cleanser like rapid radiance cleanse in the mornings which will refresh and declog your skin. Then follow with Sarah’s hydration booster which will give non greasy hydration in a watery texture. Then wait a while before using Ultrasun face 30 or 50 as your daily sunscreen/moisturiser. This will protect the skin all day and will act as your prevention against ageing. Also other advise would be to just have a good diet with antioxidants, drink plenty of water and exercise regularly.

  33. Karen Ann Grimes May 1, 2014 at 2:03 pm -  Reply

    Hi Alison I have had gel nails for many years my nails are paper thin under my gel nails I really want to have them taken off but can’t as they are too weak what could you recommend I use to strengthen them Would nail envy be enough or could I use both nail envy and perfect formula together? Thank you
    Love Karen

  34. Joan Shaw May 6, 2014 at 9:18 pm -  Reply

    Hi Alison, what really is the best make up and treatment for tea bag eye lids.
    That’s it, all I need to know, but it’s like finding the holy grail
    Hope you can help
    kind regards

  35. Sharon Cooper May 9, 2014 at 11:26 am -  Reply

    Hi Alison, can you help, I will be going to Florida on 06.06.14 and I was looking for a sun cream that helps with prickly heat, I am very fair also, would you recommend the ultrasun and if so whicj=h factor, I would also like to try Elemis Tan accelorator as I burn in the sun, would this also help, if not could you put me in the right direction of what to try.
    Sharon Cooper

  36. Linda Martin June 23, 2014 at 6:54 am -  Reply

    Hi Alison
    I have large open pores on chin also a few smaller ones on my nose.
    Can you please advise me which product would be treat this.

  37. Linda July 1, 2014 at 11:48 am -  Reply

    Hi Allison,
    I have very dark circles all around my eyes I use Gatineau eye make up remover as I have sensitive eyes but the dark circles do not go.

  38. Caron Sutton July 8, 2014 at 1:06 pm -  Reply

    Hi Alison, could we please have some more bareMinerals skin care collections, as I love and use their skin care range. Could we also have more products in L’Occitane’s Almond ‘Smooth’ also, the smell is just devine, and in my opinion, much nicer than the ‘delicious’.
    Thanks Caron

  39. Tammy July 22, 2014 at 12:56 pm -  Reply

    Having used all the top names Elemis, decleor, Gatineau, dermalogica, liz earl I had lovely skin until a break out of roseaca (which cream from the doctors has cleared) and now I have dry scaly skin under by eyebrows. I have really stripped back my products, but nothing seems to clear it. Can you please advise on the best approach?

  40. Patricia Hayler August 17, 2014 at 11:27 pm -  Reply

    Hi Alison,
    I have used Liquifix by DiCesare for years but it is no longer available. Can you recomend any other product that will do the same as this.

  41. Jade Dixon August 19, 2014 at 6:28 pm -  Reply

    Hiya Alison,
    I’m suffering quite bad with greasy/oily hair. My hair is shoulder length.I’ve tried not washing my hair for days and using dry shampoo but none of these seem to work. I have an oily T zone so this won’t be helping.Please can you recommend a solution to this. Many thanks Jade xx

  42. Shirley Evans August 30, 2014 at 8:10 pm -  Reply

    Hi Alison, I have used Decleor Hydra Floral Flower Dew Eye Gel for some time now and find the consistency is just right for me. I understand it has been discontinued so could you suggest a suitable alternative either in Decleor or another range.

  43. Chrissi Coe February 16, 2015 at 8:45 pm -  Reply

    Hi Alison. I have just turned 60 and have noticed lines above my top lip and my lipstick has started to bleed. What do you recommend please?

    • anne kitchen May 24, 2015 at 7:31 pm -  Reply

      this is also my question as an ex-smoker I have very deep lines on my top lip, I also have puffy eyes, I use elemis eye
      cream can you suggest any thing else.

  44. mandy April 25, 2015 at 2:45 pm -  Reply

    Hi allison i am 43 this year and have terrible chest wrinkles! Am a side sleeper and have sun damage can u suggest something that will reduce the hideous look of them!!! Thanks x

  45. Suzanne July 1, 2015 at 9:39 pm -  Reply

    I use Liz Earle Cleanse and polish and super skin, I have fine lines on my forehead, should I be using something else or in addition to help smoothe those lines out? Also I have high cholesterol as a result have xanthomas the size of rice crispies on my eyelids and under one side of my eye, can you recommend a concealer that would help cover them. I use Laura Gellar balance and brighten for my makeup. Thank you Sue

  46. Catherine August 13, 2015 at 11:19 pm -  Reply

    I have always struggled to grow my hair past my shoulders and have found that the hair framing my face does not grow as much as my hair at my back. I use heat protection spray as I use my straighteners daily, can you suggest any treatments or products to help encourage growth? I had a baby 7 months ago and have also noticed that the hair at my temples are only one inch long as they are growing back, any help would be appreciated

  47. Elizabeth Jenkinson September 30, 2015 at 11:29 pm -  Reply

    What would you recommend weight loss on face due to illness and loss of weight

  48. Tracey February 8, 2016 at 8:03 pm -  Reply

    Hi Alison. I would like to try perricone no conceler conceler but the recommendation in the description is not to use on light colour skin. So I would like to know if you have tried this as I have the same colour skin as you?

  49. Moya walefield February 23, 2016 at 10:11 am -  Reply

    Hi Alison first of all I would like to thank you for my skin , I’m 50 this year and I have been told on more than one occasion that I don’t look my age, and it’s all down to your advice . My problem is I’ve got like a creapy appearance under my eyes I’ve had it under control for a few yrs but now nothing I do seems to help, could you spare a few moments and help me out please. Xx

  50. Sue November 27, 2017 at 3:47 am -  Reply

    Please could you let me know what has happened to tova nights perfume will it ever return to qvc?

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