QVC Call Centre

We’re currently experiencing issues accessing your Customer Care emails


Since Sunday 3rd May, we have been experiencing technical issues with the online form on our website which allows you to email your Customer Care queries to us. This means that we are currently unable to access any of the emails that have been sent to us via this form between Sunday 3rd May and Wednesday 6th May when we disabled the form.

So that we can resolve your queries as quickly as possible, if you emailed us during this time please can you send your query to us again at Thank you to those who have already done this.

Our technical teams are working on this and will hopefully have the form back up and running as soon as possible.

Thanks, The Customer Care Team


  1. elizabeth semple May 7, 2015 at 5:21 pm -  Reply

    can you tell me when my order will be delivered,order ref.=8689395 item;d00

  2. Mrs Nancy Beasley May 7, 2015 at 5:56 pm -  Reply

    Qvc quality goods

  3. june sanders May 7, 2015 at 6:53 pm -  Reply

    I ordered two Bethlehem lanterns, I ordered one then thought two would be nice but I thought I would only get a reduction in the second one for post and package.

    Many thanks

    June Sanders

  4. Samuelina bond May 7, 2015 at 7:31 pm -  Reply

    So can I not by just now thank you Mrs bond

  5. TT Wignall May 8, 2015 at 1:24 am -  Reply

    I am a long term customer and have always been impressed by the service at qvc and the helpfulness of your Liverpool staff

  6. sarah May 8, 2015 at 9:42 am -  Reply

    weve just emptied my auntys house and shes got hundreds of pounds worth of gataneau products all new . she was a hoarder. a lot of items are dated 2008 up wards can they still be used plz . thanks for your time

  7. sandra mallyon May 8, 2015 at 9:42 am -  Reply

    I am sorry about the problem but I have changed from BT to another server, and was informed that I would still have the same e.mail address and phone number, it should now be ok

  8. Mary Annand May 8, 2015 at 11:53 am -  Reply

    Sometimes when I try to order it keeps asking to enter size required so i go on my phone app to order and it works fine.

  9. mr A J Clayden May 8, 2015 at 4:06 pm -  Reply

    when is Yankee candle going to make a wallflower Fragrance, been looking all over and in my local Yankee Shop at Bluewater.

  10. Julie innes May 8, 2015 at 5:09 pm -  Reply

    I was using my husbands email got my own now Yankee,Kipling,l’oocitaine lover.

  11. Deborah pocock August 31, 2017 at 3:08 pm -  Reply

    Am pleased to see the grace line on qvc but wondered if you will be getting the larger sizes in Joe brown and the together ranges as the only other way to get them is by catalogue

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