I hope all is well with everyone in this rather pretty but chilly weather.
I returned to on-air duty last Wednesday, following a break of 10 days – No I wasn't sunning myself – I was filming, as mentioned in my last blog, in and around our Customer Contact and Distribution Centre in Knowsley or Liverpool as we call it down South!
In fact, most of the locals, particularly Cab drivers will tell you it's not actually Knowsley but Kirkby! Well I'm not arguing as they may well be right, but we've called it Knowsley on-air for almost 20 years and I guess we will until the day we ever move – I can't imagine that's something we would ever undertake lightly as our operation up there is Hu – mongous!
Do you remember the kids CGI movie "Monsters Inc" ? Well there's a scene when you look down the warehouse and it goes on to infinity or the scene from "Raiders Of The Lost Ark" when the Ark gets stored in the Govt facility? You get the picture.
Attached to this huge building is a massive High Bay area, which is a massive, completely automated vertical store. It's not often i'm lost for words but the sheer scale of the buildings are very impressive.
Then you have the two adjoining Contact Centres, previously known as our "Call Centre". The name change reflects the fact that customers don't just call in by telephone, there's now email, Twitter, Facebook etc.
As you'd expect, both myself and the rest of the Crew from "Darn Souf" were extremely well looked after. As a presenter, I've heard many times from our customers how friendly our Contact Team Operators are and therefore I was not surprised to find that everyone, was indeed very happy and rightly proud to take time out and explain what happened and when.
We made our way back safely to London on Friday, just as Britain was in the first squeeze of an Icy Hug. Any Twitter followers of @dalefranklintv may have seen photos I posted of various folks etc – I've attached 2 for you here one of the Quality Assurance team and Film Crew and the other of some of the always friendly Contact team.
By the time you read this Julia and I will have presented the first of a series of new shows "Inside QVC" and some of the shots taken during our trip will be seen on-air. The new shows are all about helping both new and existing customers to fully understand what goes on here at both in front and behind the cameras here at QVC London and Knowsley.
As I said last week, if you follow me on Twitter @dalefranklintv on a daily basis, I post a mixture of personal photos (mostly of Toby), photos of items or guests coming up in shows, Tommy Cooper style gags (blame Debs G for those), or more sensible heads up for upcoming Today's Special Values or One Time Only opportunities – so even if you don't want to comment you can use it as an info stream if you like delivered straight to your smart phone, tablet or computer.
Have a look on Twitter.com/dalefranklintv for a flavour of my past Tweets.
Next blog I'll show some photos taken at the "2013 QVC Beauty Bash" event.
Until then stay safe and warm.