Thanks for your suggestions for so far


Thanks to everyone who's taken part in our post-purchase survey so far. The survey is optional for every twentieth customer order and has been a chance for us to find out where you'd like us to improve our service on the web. We've had lots of great suggestions and comments so far.

Better information

Some of you felt that they'd like more info on our product pages. We're now using a new format that means we can add better and easier-to-read information to new products.

Better video

You wanted better quality video that you could watch full screen and that was Mac compatible. This is now the case on our Live Player, Beauty Channel and all new product video clips at product detail.

Better images

You also asked for better product images, so we've put in place new systems to improve the consistency of images.

You had lots of other suggestions, like wish lists and an address book in 'my account' that have all started to feed into the plans for QVC's exciting new website design, planned to launch in 2011. In the meantime, please keep your comments and suggestions coming through the survey (or even by commenting on this post).


  1. Jan Kitching May 29, 2010 at 6:35 am -  Reply

    You desperately need a colour palette on the brand page for makes like Kim and Co so that I can see the difference between eg champagne, ivory and cream.
    I would also like to see a close up shot of the material on clothes. Not only does this give me a better idea of texture but also how the colour complements the texture.
    I would also like to search for clothes by colour.
    Can we have consistent size charts for clothes including chest, waist, and especially dress and trouser length.

  2. Jan Kitching May 29, 2010 at 6:39 am -  Reply

    Better video
    ….. watch full screen and that was Mac compatible. This is now the case on our Live Player, Beauty Channel…..
    I have just tried the beauty channel and whilst I can make the window full size the video still stays a minute size.
    I can’t see any improvement here yet :(

  3. Julie Smith May 29, 2010 at 10:25 am -  Reply

    I would really like it if you introduced 1 postage and packing charge for as many items as you ordered within one day …

  4. Cassie May 29, 2010 at 10:26 am -  Reply

    Hi, last year I was asked to join in a ‘QVC Lounge’ online where lots of questions were asked about items on QVC, Presenters and our preferences. There was also a discussion area where the contributors could suggest topics and discuss them. The people running the ‘Lounge’ were going to feed back our suggestions to QVC – I wonder if that happened? The most discussed topic was the high rates of P+P especially for items bought on the same day and the (often) huge amount of packing used for small items. I did write a summing up mail which I’ve found and copy the main points for your info below:
    High rates of P+P – lots of comments on this one!!
    Paying for Returns and the return policy in general for wrong/faulty goods
    One capped rate of P+P for any number of items on the same day
    Free P+P on Special Days or TSV/OTO items
    Different postage options if you are not in a hurry for the item and Irish postage rates
    Wastage on huge packing materials for small items, bad for the environment as well as the customer
    TV Guide needed or not?
    Having more than one TSV on Special Days to stop the monotony
    Presenters who talk over or interrupt their guests
    Watching QVC videos – perhaps making the screen larger, or moving the side and bottom text boxes so more of the item is shown
    Having more information available on the website about what’s in the product, the colours, compare products facility, colour swatches, more search facilities, leaving out of stock items on the web with their descriptions/reviews
    Having a Wishlist facility/Shopping List feature
    Loyalty Rewards/Points etc
    More Easy Pay options and especially on TSV/OTO/Special Days
    More men’s fashion/items
    Having some of our favourite items back, eg Molton Brown
    More ring sizes for small hands
    Non presenting staff and how good they are
    My Account and how more details would be helpful, being able to cancel a Waitlist item on My Account. Also perhaps more detail on bank/visa statements
    Hope that is helpful.
    Best wishes.

  5. sheila May 29, 2010 at 10:52 am -  Reply

    I’d really like a qvc forum like the qvc US site has…it would be even better if QVC Uk customers could post on the US site and vice versa

  6. Amber Payne May 29, 2010 at 5:22 pm -  Reply

    please could we have better system in place for making sure on fashion shows, that we always have the sizes etc, on screen so we can actually see if the garment will fit, also the main screen plainer so we can see all of the model and the garment being modeled.When QVC first started, measuring was always done, but now it is very haphazard with the presenters not knowing sizes most of the time.
    Thank you.

  7. Hazel Settle May 29, 2010 at 10:05 pm -  Reply

    I recently had a lovely surprise from my darling husband who bought me the Vivienne Tam net book.Which I am using as we speak. Would love to see who the lucky winners of the Scarf are. Wishing that I was one of them
    Hazel Settle

  8. Melanie McEvansoneya May 30, 2010 at 8:57 am -  Reply

    I would buy much more if p&p were free sometimes the charges are huge, the parcels come separatley wasting resources, fuel and time. The offer of 1/2 price postage on a second item if exactly the same is so limited it is so rare that anyone would want 2 of the same colour/size etc. Also because the customer pays the return postage as well (unless item really heavy) I find I do want to order something to try and have to pay 2 lots of postage. So many online companies now have free postage please can you.

  9. David’sstrife May 30, 2010 at 11:07 am -  Reply

    One thing that really riles me is when you upload a product on to the web and there is no product description or image to go with it. Why can’t you wait till you have all the infomation needed for the item before realeasing it on to your website?

  10. Spendalot May 30, 2010 at 11:56 pm -  Reply

    When you pay on easy pay it would be great if it would say when the amount will be taken – on your account info – and how much each payment will be. (much easier to reconcile with your visa bill each month!)
    Also if an item is a certain size, it would also be helpful to have that information, as you can’t always remember what size you bought if it was a while ago. Thanks for a great service.

  11. Georgina Paris May 31, 2010 at 8:34 am -  Reply

    I have often wished that QVC had wish lists and that it was possible to share them with other people when they ask what you want for Christmas or Birthdays….
    my other suggestions is to improve the search functionality. for example now if you type Duvet into the search engine it brings up 7 pages of 162 results. Of these 9 are actually duvets. The rest are bed linen sets that include duvet covers. Not what you have searched for. Also the results are spread across all the pages so you cannot see all the duvets on one page. I would like to improve the search function and then add a compare function to allow the comparison of products side by side. It would be v.good if you could compare products from more than one page of results if you follow me rather than having to get all the results on one page to compare them.
    and on the Northern Nights theme it would be good to have some expert advice about who each product might be suited for. EG: if you are a front sleeper this is the best pillow for you. Or if you are someone who often throws off the duvet because you get too hot in bed this is the best duvet for you. The kind of thing Susie Adams would know.
    and better videos and images – particularly the inside of bags would be great.
    thank you

  12. cathy g May 31, 2010 at 4:02 pm -  Reply

    Is it possible to make a craft gallery of all the demos of the items used on air, please?
    The clips disappear quite fast…and maybe you could sell CDs of them, or downloads of each show/single items?
    Thank you

  13. sue ridge May 31, 2010 at 9:21 pm -  Reply

    why when ordering more than one product in one show it is double the postage
    sue ridge

  14. Rebecca Robinson May 31, 2010 at 10:12 pm -  Reply

    I would like to see all the beauty items that have been on air to have the video clip to watch. There never seems to be any when they have been at a special price. Is there no way of taken that price off or putting a flash up saying the price has expired or something? Would be very helpful if this could happen. Also would be good on all other products too. Apart from that i find the website very good. Thanks.

  15. susan williams June 1, 2010 at 12:03 am -  Reply

    dear qvc could you please tell me when the next rosemary merry craft show will be aired as for me it seems that we havent had one for ages and we are having less of shows that I like miss s williams

  16. Akitados June 1, 2010 at 5:16 pm -  Reply

    Postage and packing for multiple items purchased on same day one flat rate please, then it will be almost perfect!

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