On our Liz Earle Cleanse & Polish formula…


Liz Earle Cleanse and Polish Duo Q: I've just turned 49 and have used Liz Earle's Cleanse & Polish for 10+ years. I've recently noticed my skin feels red and very sensitive after using it. I've just found out the formula has changed, now I'm scared to use it. 

My fine lines around my eyes are greater and my eyes are more puffy. I've ordered the Decleor Cleansing Wash – as it removes eye make-up too and looks good for sensitive skin. Do you think I've ordered the right thing? Daren't use Liz Earle again.

Alison: Don't be scared to use Liz Earle again. The formula has changed, they've just removed the almond milk, but we haven't had any concerns or worries about it.

It might be that as you're getting older, your skin is acting a little differently to how you're used to. Also sometimes using a muslin cloth on a daily basis can be too much. So you could try sticking with your Cleanse & Polish and just removing it with damp cotton wool, as this texture is a lot softer and more gentle on your skin.

I am concerned about you changing from one all-in-one cleanser to another all-in-one cleanser. They are designed to be used with the same formula on your face, neck and eyes but I think you may be better using a separate eye make-up remover and toner while your skin is acting sensitively.

The Decleor Cleansing Water is fine for you to use. You can use this all over the face and on the eye area just apply very gently with dampened cotton wool. In fact, you could use this technique with the Cleanse & Polish too. Just see how it goes without using the muslin cloth.


  1. Linda March 5, 2010 at 10:05 pm -  Reply

    I’ve been using Cleanse & Polish for 12 years and this new formulation is also causing problems for me. The almond milk was one of the main ingredients and without it I’ve found that the texture is now heavier and tends to become lumpy(especially in the tubes). It’s also not as soothing on the skin and my son has started getting spots again after having clear skin since we started using the original formula. I’m amazed that Liz Earle has changed an award-winning product to pander to a minority – why not produce 2 versions and keep all the customers happy?

  2. barbs March 6, 2010 at 5:23 pm -  Reply

    please could you help i have a skin condition called karatosis pilaris and have been recommended to use body moisturiser with glycolic acid/salacylic acid could you please recommend something i am now 41 extremely dry skin and itchy find this past year my skin has become drier top to toe regards barbaraxx

  3. Danielle Kingdom March 13, 2010 at 12:28 pm -  Reply

    I have been using Liz Earle Cleanse and Polish for a few years now and I too have noticed that after using the new formulation. The skin on my face and neck itch and become very red and aggravated after using it. I don’t have sensitive skin at all and don’t usually react to products in this way. I have not changed anything else in my routine at all so it can only be the cleanse and polish. I much prefer the original formulation as it was amazing as it was.

  4. cheryl March 25, 2010 at 11:50 pm -  Reply

    I read today that Avon have bought Liz Earle Beauty. What will happen now to the product range on QVC, will it be lost like Molton Brown and so many others in the past?

  5. Julia Coombes June 8, 2010 at 1:57 pm -  Reply

    I thought the same thing about the cleanse & polish and have to agree it is lumpy and is not as nice without the almond milk (did they take this ingredient out because of nut allergies?) Anyway i took Alisons advice on using cotton wool to remove instead of the muslin cloth and i am pleased to say my skin has calmed down. I found it was actually the muslin cloth that was causing the irritation to my face but i agree i don’t think the new formulation is as nice to use as the old one. I think those muslin cloths are so rough it felt like i was using sandpaper on my face. I think that Liz should make the two different formulations too and let the customer the choose.

  6. Louise Lola January 19, 2016 at 3:08 pm -  Reply

    I have been using Liz Earle since it launched. My last two purchases have felt different and really dried out my skin. I am also getting spots and it is not cleaning my face as well. I came online to to find out if anyone else is having these problems and there is a lot! Obviously the new formulation is giving people problems. Why change an award winning popular formula. I will also not be using Liz Earle any more as it is now part of Avon, regardless of it still not being tested on animals, it is guilty by association with Avon. Disgusting!

  7. Samantha b May 12, 2016 at 9:52 pm -  Reply

    I’ve been a long-term fan of Liz Earle’s hot cloth cleanser (10 years +)but after using the Rose version and getting spots (I always had clear skin with Liz Earle cleanser) I took it back and reverted to the cleanse and polish hot cloth cleanser, which I thought would be fine. Wrong! I’m now half way through my tube and I can report to having spots around my T-zone, with most around my nose area. And I usually have flawless skin with this product. I’m taking it back because it’s more greasy and less cleansing for my skin. I could always count on Liz Earle’s cleanser to give me clear skin, but alas not more! They’re going to lose a lot of customers. I find it amusing they are blaming the European Commission! Just own up Avon – you’ re just trying to be greedy and cut costs changing ingredients. You can’t fool people!! We know because we’ve used the product for years and it’s now rubbish and our skin knows it too!

  8. Emma July 31, 2016 at 3:43 pm -  Reply

    Ouch!!! So upset I’m sure Liz Earle have changed the cleanse and polish formula.. My skin burns and stings now when I use it.. What’s happened to my much loved cleanser?

  9. Philippa jenkins February 10, 2017 at 6:24 pm -  Reply

    I received a liz earle box for Christmas i have been using the cleanse and Polish and night serum have had to stop !! My face is red puffy and I have 2 patches of eczema on my cheeks I have never had an allergic reaction to anything before started on piriton this morning will have to visit doctors if it doesn’t go down

  10. Heather Ohikere March 17, 2017 at 8:41 pm -  Reply

    I totally agree with all that of the previous comments. I too have been disappointed by my latest purchase of “Cleanse and Polish”. It seems to have lost that deep essential oil fragrance which makes me wonder if any other ingredients have been removed or reduced.

  11. Glesni March 19, 2017 at 8:57 am -  Reply

    I have had a similar reaction, having used Cleanse and Polish for several years with no problem until now. Have a raised rash and red burning skin and very dry patches. Not impressed and feel cheated that they can change a product without making customers aware!

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