Advice on tackling popular skincare problems


Hi everyone,

I've been listening to your beauty dilemmas and have put together a whole host of video clips to answer your questions. They will be posted every week, so keep checking back.

Here are a few on popular skincare problems…

Moisturiser for sensitive skin
Recommended product: Liz Earle's Skin Repair


Having trouble viewing this video? See YouTube's Help page

How to control your skin type
Recommended product: Decleor Aromessence Neroli Face Oil


Suitable product for the eyes
Recommened product: Liz Earle Eyebright Duo


Find more beauty tips on our YouTube channel, QVCUK


  1. claire December 30, 2010 at 2:09 pm -  Reply

    I’d really like some recommendations for skincare of mature yet spot prone skin type. I am prone to spots but my skin is also starting to age and lose elasticity and tone and I can’t seem to find any products that combat both!

  2. Maria December 31, 2010 at 4:22 pm -  Reply

    Hi Alison,
    I’ve used both Liz Earle (which did not suit me) and Gatineau but have a continuous problem with redness which appears to be mild roseacea (which runs in the family).
    I end up wearing heavy cream foundation then covered further with Laura Geller Balance & Brighten powder – but is there a way to reduce redness from a skincare routine, rather than using a green toned cream which again I don’t like, and heavy makeup?
    Most foundations don’t cover the redness on my nose area.

  3. tracy January 1, 2011 at 10:49 am -  Reply

    hi..please can you give me some advice on what products to 39 and over the last few months my skin has become very dry and flakey on my face, my eyes look black and i look very tired,ive also noticed wrinkles and rough red patches on my cheeks..

  4. mrs pauline greendale January 4, 2011 at 8:04 pm -  Reply

    hi i am 44yrs of age use decleor love it but need just that bit more around the eye area .idont know what to pick for lines and dryness under the eyes can u help

  5. Jan January 7, 2011 at 3:31 pm -  Reply

    Hi there,
    I’m the same as Claire (30th dec). mature skin loosing suppleness and firmness but still spots ! Have tried virtually everything… thinking that mixing and matching might be the best option ?
    Also would love a foundation that offers a youthfull glow (NOT SHEEN !) currently on BE, which is the best i have had to date.
    Any help really would be appreciated….there are just so many products out there : (
    Thanks, Jan

  6. Linda Haugh January 27, 2011 at 11:07 am -  Reply

    Hi Alison can you please help me,im 35 and sometimes my skin is dry T.Zone at times oily.have started to get blackheads on my skin is just so dull need something.just so muct products out their,please help.

  7. Sharon February 2, 2011 at 12:45 am -  Reply

    Hi Alison, My grandaughter is 8 months old and has eczema around her mouth and gets really red and sore. She has a steroid cream from the doctor but my daughter doesn’t want to use it all the time as it is quite strong. Are there any creams for her condition in the Liz Earle or Elemis range that she could use?

  8. Carol February 2, 2011 at 10:25 am -  Reply

    Hi Alison
    I have really sensitive, combonation skin…oily forehead, nose and chin. I get a lot of spots too. My skin is such a mess. I’m 48 and have just use soap and water really all my life.
    I have always been confused as to what to go for as there are so many products to get even just in the one range.
    I have tried Liz Earle but got nowhere with that.
    Please help.

  9. coventry February 2, 2011 at 10:43 am -  Reply

    Can you please recommend a cream for dark circulars and fine dry lines around the eyes please. I am in my early 40s
    thank you

  10. Natalie Booth February 2, 2011 at 11:15 am -  Reply

    Hi Alison,
    SPOTS,SPOTS AND MORE SPOTS!! Please can you suggest anything i usually use liz earle but sometimes just feel like a change so since christmas ive been using the elemis cleanser and toner for oily skin,despite loving the elemis range its not clearing my spots! im 34, can you recommend a range i can alternate with liz earle please?
    thank you x

  11. Donna February 2, 2011 at 12:03 pm -  Reply

    Hi Alison, I am 46 with combination skin that is prone to large pores, on cheeks and nose, but fine lines on my forehead. I have been cleansing, toning and moisturising for many years yet I have white lumps appearing under the skin as I get older with broken veins appearing on my nose. Alpha H seems to be helping with reducing the pores and balancing the oiliness. Is there anything else I should be doing in terms of skin care?

  12. L banton February 2, 2011 at 12:27 pm -  Reply

    hi alison im in my 30s and need a product for wrinkles on forehead. ive already tried elemis and gatineau products and not seen much improvenment and i have sensitive skin and am allergic to essential oils.

  13. Sue Rogers February 2, 2011 at 4:44 pm -  Reply

    Hi Alison. I am in my late 50’s and have never used any form of moisturiser or cleanser at all…. only soap and water.
    I have combination skin but its not as greasy as it used to be. What would be the best for me to use? Thanks

  14. Allyson February 2, 2011 at 6:46 pm -  Reply

    Hi Alison, Can you recommend a good cleanser for mature skin (late 50s) that’s prone to redness. I love most of the products in Lulu’s range and I’ve tried Liz Earle, but both their cleansers make the redness even worse. I think I must be allergic to water! Please help.
    Many thanks.

  15. Nadia February 2, 2011 at 8:18 pm -  Reply

    Hi Alison
    I’m in my late fifties and I’m beginning to get lines on both sides of my chin, making me look like I’m sad all the time. What do you recommend that I use please?

  16. Naz February 2, 2011 at 10:18 pm -  Reply

    Hi Alison,
    Please can you help me, I am almost 30yrs old and am prone to breakouts on my chest and back, however, do not get hardly any breakouts on my face, or anywhere else…
    I have tried the tea tree oil shower gel by ABC, but sometimes I feel my breakouts seem to worsen…
    Please can you help? Thanks very much.

  17. Maxine Shenton February 2, 2011 at 11:25 pm -  Reply

    Is silicone bad 4 skin as in mally’s primer? Love yr shows:-)

  18. Linda Craddy February 2, 2011 at 11:51 pm -  Reply

    Hi Alison, I use Liz Earle products and have done for about 8 years now I do like some of Judith Williams products but what I really need is something for my 56 year old eyes! The rest of my face is ok for my age but my eyes need help lots of help what would you suggest. I have some fine lines but its the droopy skin on my eye lids that bother me the most. Hope you can help. Thanks Linda

  19. Sue Goldsworthy February 5, 2011 at 3:13 pm -  Reply

    Hi Alison, please can you help my hubbie took me for a long week end to a Spa break, only trouble is thay use ESPA, I have been to Spa,s before who use ither Elimis or Decleor, which is what I use at home with no trouble at all.
    But since haveing a massage with ESPA i have come out in a reaction. I was wondering if I should still us a exfoliator or leave off untill skin clears up. What would you recommend.
    Thank Sue

  20. Audrey Smillie February 14, 2011 at 5:04 pm -  Reply

    Hi Alison can you please give me some advice. I am a 50 year old woman with a few skin problem. I take very strong pain killers as I have a very painful back problem due to a car accident I had. Pain and taking pain killers does not do wonders for your looks or skin. I have tried Gatineau and Elemis and | am afraid I couln’t justify the cost as I did not see much of a change. I then bought the TSV of Perricone, my skin was to sensitive for this range. I have a lot of redness on my cheeks which I suppose is roseacea although I don’t really know what justify’s the term roseacea but anyway the Perricone really stung my face, which was really a shame because I think if I didn’t have this redness this product would have been really good as I saw a great difference to my fine lines and wrinkles and pigmentation so unfortunaly I am having to return this product. I am now using Liz Earl cleanse and polish and I think it is wonderful. Should I try her moisturiser, will it help an aged skin and my redness. Also I have very puffy eyes I have used so many product to no avail can you suggest something for me. I also have puffiness in the corners of my eyes, I never hear anyone addressing this problem is it not common?. I am sorry this is such a lengthy email but I just want to look a bit more human than I do. One last problem I us BM foundation and eye colours and I do use the primer but at my age I am experiencing the dreaded hot flushes at when this happens the sweat just rolls down my face and foundation no more.
    I desperated await your advice
    Kind Regards

  21. Sarah Flint March 26, 2011 at 8:49 pm -  Reply

    Hi Alison,
    Please help!
    I am 29, single mum and a nurse so work shifts and don’t get too much sleep! I have dark circles and fine lines around the eye area. I also have dry red cheeks with an oily T-Zone and blocked pores on my nose and chin. I have used gatineau combination cleanser and toner for approximately 3 months now but cannot see much of a difference. I have also had some spot breakouts along my jawline recently (my skin just seems more oily) Please help by suggesting a skin care routine x

  22. lisa condy henderson March 2, 2012 at 8:05 pm -  Reply

    Hi Alison,I have a sagging gaw line and Im 42. money is tight I love using sbc is there anything from that range that could help, Thnk you lisa xx

  23. Pam Wall March 23, 2013 at 11:04 am -  Reply

    Hi Alison
    I have a spot which the head came off while exfoliating and I squeezed it and now it has no head and I have for the last few years been exfoliating and it just does not go and it looks terrible on my cheek – how do I get it to go? Tried all cleansers on QVC.

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