Elemis expert Keeley answers your questions: Part 2


Keeley from ElemisHi everyone, Keeley from Elemis here,

I'm back again with more answers to your questions. If yours wasn't answered in Part 1, you may find a solution in this second part!

Q. I bought your TSV just before Christmas for me and my mum. I have never used Elemis before but loved the cleanser and moisturiser – wanted to know if you can use the moisturiser on the eyes?

Also, what would you recommend for the eye area as I am a first time mum to my seven-month-old and my eyes have really dark circles. I am 28 years and Asian. N.

A. Hello, it's fine to use your Pro-Collagen Marine Cream on the eyes, especially if you're concerned about ageing around this area. The Absolute Eye Serum will also be fantastic for you. You need to apply this morning and evening before your moisturiser to cleansed skin.

Q. Hi Keeley, I have very awkward skin and I'm wondering if you can help! It's very sensitive so many products make me bright red but I need something that will improve my combination skin and help with large pores. I also get small pimples on my cheeks, a dry nose and I have wrinkles around my eyes and nose. What a mess my skin is! Sue.

A. As you have many concerns with your skin I would suggest that you go back to basics with a good routine like Lime Blossom Cleanser, Lavender Toner, Maximum Moisture Day and Night Cream. Twice a week exfoliate with Papaya Enzyme Peel followed by Herbal Lavender Repair Mask.

Elemis Emergency Solutions Q. Hi Keeley, throughout December I have suffered breakouts on my skin and those spots are painful and take ages to go! Also, my skin becomes sooooo sensitive to touch and I'm afraid to use anything but water on my face! I have just received your SOS kit from QVC and wanted to know what else I can do.Tanzila.

A. Whenever I hear about skin like this I jump for the Cellular Recovery Skin Bliss Capsules for at least a month and usually find it helps to calm the skin down in conjunction with the SOS Emergency Cream too.

Q. I have blackheads and what I believe to be combination skin. What do you recommend? Colleen.

A. I recommended exfoliating twice a week with Papaya Enzyme Peel followed by Fruit Active Rejuvenating Mask.

Elemis Tri-Enzyme Facial Wash Q.
Hi Keeley, I am an Elemis convert from Decleor and so far love the Tri-Enzyme products. I'm six months pregnant and have started getting angry spots under my jaw line. Have bought SOS cream but not sure exactly how to use it as it's so rich. Also have a dark underarms – can I use Tri-Enzyme facial wash under my arms? Samina.

A. Clever lady, yes Tri-Enzyme Facial Wash would be great for what you have said. SOS Emergency Cream is really the best moisturiser for you to be used over the whole facial area. You just need to warm it in the palms of your hands first before applying directly onto the skin.

Q. Hi Keeley, I'm 58 and have combination skin that is very good for my age with no lines or wrinkles. The problem I have is when I use your eye creams and moisturisers prior to make-up. When I apply make-up the creams roll off. I do exfoliate and use your masks regularly. Can you tell me why this takes place – it makes my make-up look a mess and bitty. Thanks, Ellie.

A. Less is more. Try and reduce the amount of product you are applying and this may help.

Elemis Papaya Enzyme Peel Q. Hi Keeley, I suffer from very dry skin, so dry that at times it flakes off, scalp as well as face, particularly the chin. Can you help, I'm desperate? Alan.

A. Hello, I would definitely recommend the SOS Emergency Cream morning and evening as a good moisturiser. It's also important to exfoliate with Papaya Enzyme Peel twice a week.

Q. Hi Keeley, I use the Pro-Collagen range and have recently purchased the Visible Difference serum. Should I use this before my moisturiser or after? Kirsteen.

A. Serums always work best when applied before your moisturiser.

Elemis Pro Collagen Marine Cream & Cellular Recovery Bliss Capsules Q. Just recently with the severe weather, my skin is so dry and irritated that I have stripped my routine back to cleanser and toner for combination skin, Tri-Enzyme wash and toner, ultrasun, pro collagen eye, pro collagen neck, pro collagen cream mixed with sos. Am I correct to strip back my routine? Also how many times a year would you use the bliss capsules? Elizabeth.

Definitely, when the skin is out of sorts then this is when you should strip back your routine so well done! Cellular Recovery Skin Bliss Capsules can be used as much as you feel you need them – I stay on them all the time! Yes you would apply Bliss Capsule first and then the Tri-Enzyme Serum.

Q. Hi Keeley. I have recently taken a reaction to my current skincare – my skin all over my face is extremely dry, especially round my eyes. It's very irritated and sore; what can you suggest? Lynne.

A. Keep it simple for a while. Try the Sensitive Cleansing Wash morning and evening with Apricot Toner and just use SOS Emergency Cream as a moisturiser before introducing anything else to your regime.

Elemis Tri-Enzyme Resurfacing Serum Q. Can I use the Tri-Enzyme serum together with the visible brilliance serum? Also I am nearly at the end of this and would welcome your advice on what would be the best option to slot in underneath my pro-collagen marine cream. I've been on the Tri-Enzyme as a boost for six weeks and my skin is smoother but I still want to keep a glow. Kerrie.

A. If your Tri-Enzyme Serum is finished and you're happy with it, you can just use the Visible Brilliance Serum under it. This would be a great routine for you to use.

Q. Hi Keeley, I have very sensitive skin and dry red patches on my eyelids. Please help because I have tried several other makes of skincare and nothing seems to help. Just ordered the Elemis five-piece body and face nourishing kit but is there anything else you would recommend? Sarah.

A. Gentle Rose Exfoliator is good as it can be used over the eyelid area and leaves the eye area feeling silky smooth, I would then apply the Absolute Eye Mask. Do this twice a week.

Elemis Tri-Enzyme System Q. Hi Keeley. I'm 38 and have been using Elemis for just over a year. I have combination skin and use the lime blossom cleanser and toner, the Tri-Enzyme facial wash and the Pro Collagen Marine cream on a daily basis. On my forehead I seem to get lots of little white spots that I can't get rid of. What would you recommend? Karen.

A. I would definitely do a course of Tri-Enzyme Serum morning and evening and for a month apply Tri-Enzyme Gel Mask twice a week – you will be amazed by the results.

Q. Hi Keeley, I am 42. Normally I have oily combination skin but with this cold weather, when I get in from work I take off my make-up and all of a sudden my face is very red hot and sore. I'm not using anything different on my skin, possibly my skin is becoming dehydrated. Please help, Deborah.

A. Hello, try cleansing with our new Pro-Radiance Cream Cleanser – it's divine and will leave the skin quenched, glowing and radiant. Remember though to still tone afterwards with Lavender Toner.

Check out Part 1, if you missed Keeley's earlier answers to your questions.

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  1. thomas griffin January 30, 2010 at 2:15 pm -  Reply

    Hi Keeley,
    Just had a baby boy 10 weeks ago, could you tell me the best products to use on his skin in the bath and after?
    Many thanks

  2. Nadia January 30, 2010 at 11:48 pm -  Reply

    Hi Keeley, I have a combination skin type and am interested to experience the Cellular Recovery Skin Bliss Capsules. I would like to know if I can use the Decleor Hydra Floral moisturiser with the Elemis Skin Bliss Capsules and Tri Enzyme Serum?
    Thank you
    Nadia in London

  3. Anita February 1, 2010 at 7:01 pm -  Reply

    Hi Keeley,
    I have asian skin with pigmentation marks from spots. It also has a greyish look without my makeup on. I use too use laser range by gatineau which was fab, but is now discontinued. Please help I am 45 and desperate. Would like clear fresh looking skin without having to wear foundation. Many Thanks

  4. irene braiden February 1, 2010 at 7:16 pm -  Reply

    Hi Keeley I have combination skin and i use lime blossom cleanser an lavender toner.I am 58 yerars old. I heard you tell Julia that she should be not be using cleansers for combination skin as she has mature skin. Im confused now should I use cleanser for combination skin or cleanser for dry/normal skin as I have mature skin
    Co Antrim N Ireland

  5. Beverley February 1, 2010 at 11:09 pm -  Reply

    Hi Keeley
    I have been using the bliss capsules for a month now but feel I need them a little while longer as I have lots of sore spots under the skin around the jawline. I also purchased the last TSV and am eager to try the tri enzyme serum but I was told not to use the serum with the capsules as they would cancel each other out? What is your advice?

  6. Alison.tite@ntlworld.com April 19, 2010 at 7:16 pm -  Reply

    Hi Keeley
    i have just finished the tri enzyme TSV from January, can I continue to use the tri enzyme wash on a regular basis, I have read that it is not recommended to sunbathe whilst using this product and as summer is on the way I am a little concerned.
    please help!!

  7. Rachel Witt April 29, 2010 at 6:29 pm -  Reply

    Hi Keeley
    I suffer with very sore dry skin and using the marine cream is fabulous but just not enough moisture for me. Since introducing the skin bliss capsules my skin is now glowing. I have been on them for nearly 2 months and when I try and skip a day my skin feels dehydrated and uncomfortable. These capsules are expensive to use every month but I can not find any other moisturising serum product as an alternative in the Elemis range. I do not unfortunately get on with the SOS cream. Your advise on how long I can use the capsules for and what would be any side effects on the skin would be very appreciated.
    Many thanks

  8. Lindsey Sutch May 17, 2010 at 6:39 pm -  Reply

    HI Keeley
    I have been following a elemis skin rountine properly for the last 6months in this time i have been on holiday twice and on both occasions i have suffered a severe reaction causing my face to swell once i was in the sun. The first time i ended up in hospital. I would like to know whether you have had any other customers with a similar problem

  9. JEANIE GILLAM December 5, 2010 at 11:38 am -  Reply


  10. Caroline March 9, 2011 at 9:17 pm -  Reply

    Hi Keeley
    I have just started using the skin bliss capsuals, I have combination skin, very oily t-zone which nothing seems to be able to control, so my question is should I use a moisturiser after using my bliss capsuals as I don’t want to overload my skin, but at the same time, as I am 40, I do have some lines on my forehead and so am concerned about ageing too.

  11. Jennifer April 23, 2011 at 1:25 pm -  Reply

    Hi Keeley
    My daughter and I both use Elemis and are big fans. I use pro collagen quartz lifting mask and exotic cream moisturising mask and often leave on all night. My daughter uses fruit active mask. Can she keep this on all night or just for recommended time.

  12. Sam Sarwar January 5, 2012 at 5:59 pm -  Reply

    Hi Keeley,
    I have just brought the ememis jewel set for the first time. I am 33 years of age. I am in my first week, and find that the capsules and the creams are making my skin very greasy, and white spots are appearing, i do use the SOS cream morning and night also. I do not have the best of skin, so I thought this would help. Can you please advise me what should i be using and if any order.
    Really need the help.

  13. Susan Hackett January 12, 2012 at 10:40 pm -  Reply

    Hi Keeley,
    I was just wondering if its safe to use try-enzyme resurfacing products when pregnant? (I am 5 months gone).

  14. Joanne Hitchmough January 28, 2012 at 6:34 pm -  Reply

    Hi Keeley I received Elemis gift set for Christmas it contains the pro collegen marine cream, I have been using the moisturiser morning and night but have noticed that I keep getting spots on my t zone, could the moisturiser be to rice for my skin. This is my first time using Elemis and I do love it. My skin is dry sensitive and sometimes gets oily on the t zone.
    Many thanks

  15. shilpy June 25, 2013 at 7:24 pm -  Reply

    Hi Keeley I received royal Elemis gift set for birthday it contains the pro collagen marine cream, I have been using the radiance cleanser,followed by toner,oxygenating night cream and eye serum. I also use rose exfoliater and procollagen serum twice a week. I have been using all this since feb and I have noticed I am frequently getting acnes or Pus filled pimples.This is my first time using Elemis and I do love it. My skin is normal on cheeks but gets oily on the t zone. Kindly suggest something.
    Many thanks

  16. Lorrie November 29, 2015 at 8:13 pm -  Reply

    Hi I’m wondering is it safe to use elemis fruit active rejuvenating mask in first trimester or throughout pregnancy

  17. Harpreet December 31, 2015 at 6:52 pm -  Reply

    Hi keeley, I have got some blemishes on my skin and a breakout. I have bought the elemis products. The pro radiance cleanser, apricot toner, sos emergency cream, and gentle rose exfoliator. I’ve been using them for 2 weeks and still haven’t noticed a massive difference in my skin. How long will it take for the products to work?

  18. Sandra Caine September 22, 2016 at 9:21 am -  Reply

    I have recently bought the the biotec energising cleanser and day cream … My question is , do I use my quartz lift serum after using these two and before my marine cream moisturiser ???

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