Elemis expert Keeley answers your questions: Part 1


Keeley Aydin from ElemisHi everyone, Keeley from Elemis here,

Thank you all for your fab questions – there were so many that it's taken me a little while to answer them! I will be posting answers up throughout this week and next so keep a look out for them…

Q. I'm 43 with what I think is normal skin. My main concern is little bumps under my skin on both cheeks. You can’t see them but I can feel them.

When they come closer to the surface I can see it's a blocked pore, which I have picked as I feel it's the only thing that gets them out, or should I give this more time. Is there another way as I hate leaving these small lumps as I feel if I don’t pick them they won’t come out. Many thanks.

Posted by Jane Embleton

A. Jane, firstly I don’t think that you should be exfoliating that many times and be using an exfoliating cloth you will be causing more problems on the skin. I would try introducing Tri Enzyme Wash morning and evening after cleansing, but make sure you always tone after. Then just twice a week exfoliate with Papaya Enzyme Peel then follow with Tri Enzyme Gel Mask.

Q. Hi Keeley, I have a problem with eczema under my eyes and on my eyelids. Is there any product I can use on my eyelids to help keep them moisturised?

Posted by Margaret Green

A.    Eyelids are a hard one. Gentle Rose Exfoliator is good to use once or twice a week to keep the skin soft and supple. Also the Visible Brilliance Serum is a great product that can be applied over the face and eyes and will help with the condition of the skin.

Q. Dear Keeley, I'm not a big fan of beauty products, but I couldn't help but write about the Elemis Sensitive Wash, now the chance has come up. I have used it for about four years now and it is the best. I had very problematic, oily, prone to spots sort of skin, but regular use of this wash has sorted this out.

I am regularly complimented on my skin even though I am in my fifties and take an awful lot of medication. This wash would definitely be my desert island product and I just hope you never stop making it. It is gentle, removes all traces of oil and mak-up and smells gorgeous. My skin just loves it and believe me my skin is very, very fussy. My skin just glows and it is down purely to the Sensitive Skin Wash.

Posted by Gail

A. Gail, I’m really pleased that you have had great results with what is also one of my favourites. I would urge you though to try our new product that is used in a similar way and will be available in our next Today’s Special Value on 5th December. 

Hi Keeley, I've just had surgery for breast cancer and have been advised that I will require preventative chemo and Hercepton. From the various leaflets I've received it seems there may be some skincare and cosmetic products that can impact the treatment. Can you please advise if you know of any issues that I should be aware of? I'm using Pro Radiance Cleanser, Apricot Toner, Pro Collagen Marine Cream and Oxygenating Night Cream. Your advice would be appreciated.

Posted by M Mackie

A. I wish you all the best with your health and the products you have said that you are using will be great. I would just stay away from the Enzyme products. A course of the Bliss Capsules would also help and work wonders.

Q. I have active acne rosacea. Is there anything in the Elemis line to help with the break outs.

Posted by Mary Velasco

A. Mary, SOS Emergency Cream is amazing for acne rosacea. You can use it on its own all over the skin or mix it in with Pro Collagen Marine Cream. Also Herbal Lavender Repair Mask is a great to use one or twice a week.

Hi Keeley, I got the last TSV, and LOADS of other products too. I got the full size Eye Renewal and I’m unsure how to use the Eye and Lip Cream and the Eye Renewal to get maximum benefit from both of them. Thanks.

Posted by Una

A. Una, for the best results ever apply the Pro Collagen Eye Renewal first with the Pro Intense Eye and Lip Cream over the top.

Q. Dear Keeley, I am sorry to use this space as this is not a question about my skin, but I would like to tell you a true story that happened to me just yesterday, and I believe it's all because I use your wonderful products…may I use this site to do so?

Posted by Joan Houckham

A. Joan it would be great for all Elemis lovers to read so please could you write it on my Keeley Aydin Elemis QVC Facebook page please?

Q. I have lost some weight recently and have noticed more open pores on my face, particularly on the lower part from the cheeks down. Please can you recommend something to help what is already there, but to also combat any further deterioration?

Posted by Jane Brackfield

A. The Visible Brilliance Serum is great. Use one or two pumps after cleansing and toning in the morning and evening, and then apply your moisturiser over the top. You could also introduce Tri Enzyme Wash after cleansing at night. Keep up the good work with the weight loss.

I am 51, got fairly good skin but dark circles around my eyes and skin slacking. Which is the best routine and products to buy? Thank you.

Posted by: Linda Fenwick

A. Linda, for dark circles definitely try Absolute Eye Serum morning and evening before you apply a moisturiser. For skin slackening, I would use the Pro Collagen Quartz Serum on an evening before applying your moisturiser and twice a week the Pro Collagen Quartz Mask – you can leave this mask on overnight also.

Q. I have recently purchased the Elemis Tan Accelerator as I’mm going on holiday to Cape Verde in November. Can you tell me if it is ok to use it on the face as well as the body?

Posted by Mrs J Hewitt

A. Yes you can use it on the face then apply a moisturiser – have an amazing time!


  1. J Cheung November 18, 2010 at 8:36 pm -  Reply

    Hi Keeley,
    I use all the elemis products the pro-collagen cream cleanser, the rosepetal cleanser and ginseng toner with pro collagen marine cream, and also the eye creams, exfoliants etc. i think i may have nearly all the products. I do love all the products, what i wanted to know was, recently I have developed really dry, tight and itchy skin which is red and sometimes inflamed. I am wondering if you could recommend a regime for me. Incidently i had a fabulous elemis facial last week which hasnt helped the dryness, it seems to be like eczema, please could you advise.

  2. Isabella November 18, 2010 at 8:42 pm -  Reply

    Hi Keeley
    I am suffering from very bad acne. I currently use the Herbal Lavender Mask, which does help but the acne is still visible. Can you recommend any other products I can use to help reduce the appearance of my acne? I am 14 and I don’t want anything too harsh on my skin.

  3. Pat Thompson November 18, 2010 at 11:20 pm -  Reply

    Hi Keeley,
    I am 58 years old and have baggy lined eyes which i am sure make me look older than i am, i also have quite hooded eyes.
    I have some open pores on my face and use Bare Escentuals as a make up base which is lovely but seems to highlight the problem.
    Could you please advise me which products to buy for the above problems ?.
    Many Thanks

  4. Mrs J Smith November 19, 2010 at 10:00 pm -  Reply

    Hi keeley
    Im 51 years old and i have millia on my cheeks not much but i dont like the look of them Are they blocked pores? or whiteheads as they are little white bumps and just are annoying sometimes .Is there any products that can help?

  5. Caroline November 19, 2010 at 10:55 pm -  Reply

    Hi Keeley
    Just discovered Elimis and love the pro-collagen marine cream.
    Could you tell me the best thing for removing blackheads ?

  6. Elaine Landells November 20, 2010 at 3:44 pm -  Reply

    Hi Keeley,
    I have noticed that I have a white spot on my left cheek about an inch below the eye. I regularly cleanse- tone and moisturise my skin and once a week exfoliate but this spot does not go away – do you have any ideas?

  7. carol robinson November 22, 2010 at 3:44 pm -  Reply

    Help!! Im 46 yrs old. My skin used to be lovely, never had spots or anything bad, now I have everything… a black suitcase but onlu under one eye. white milia only under one eye.
    Really dry flaky skin around my nose, and check area.
    Red blothches on my chin and around my mouth, what can I do??
    Im recently divorced and starting again, its not attractive.
    I think you look great , balancing a child, work and QVC, well done xx

  8. Susan Calderhead March 10, 2011 at 7:29 am -  Reply

    Hi Keeley,
    Just a quick question about the tan accelerator. Should this be applied under or over pro collagen marine cream? Or perhaps it acts as the moisturiser on your face?

  9. mandy baxter March 15, 2011 at 7:16 pm -  Reply

    i recently purchased a set of products including the pro collagen marine cream which i have been using daily – i just have one query tho, is is suitable for use under the eyes and on my eye lids? or would you recommend a separate cream? i have dark circles and lines around my eyes and cant honestly say they have improved in the month i have been using the cream.
    many thanks
    mandy baxter

  10. michaela morgan May 12, 2013 at 1:42 pm -  Reply

    hi keeley,
    I qualified as a beautician in 2002 but havent used my therapy skills since 2007.
    I would like to go back to the beauty industry and would like to use Elemis products but i have no skills in usung the products and wondered if you d any kind of training days so i could attend and learn the research and products for treatments .
    Any information would be brill
    Many thanks

  11. mrs ivy floyd April 10, 2014 at 10:55 pm -  Reply

    Hi Keely
    I have been using the pro collagen marine cream for quite a while.I have just finish the jar i had got in the set at christmasand started to use the new the limited edition. When my face has got all red and inchy and red spots has appeared. Also my face feels very tight. Is there any difference between the limited edition and 50mls

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