Ask Elemis expert Keeley your beauty questions


Keeley Aydin from Elemis

Got a beauty dilemma? Chances are Keeley has the answer.

Keeley Aydin has an in-depth knowledge of the Elemis range, having begun her career as a beauty therapist over 12 years ago and she now runs her own successful salon.

Whatever your dilemma, post your questions below in the comments box and Keeley will pick as many as she can to answer – you have until Thursday 4th November to get your questions to us.

Keep checking back over the next couple of weeks for her expert answers.

Take a look at the Elemis range


  1. S Pulham October 28, 2010 at 7:57 am -  Reply

    i have broken capillaries especially around my nose is there something i can apply to reduce them i do use a moisturiser with sun screen

  2. cheryl October 28, 2010 at 10:07 am -  Reply

    i have really puffy eye bags especially in the morning they dont seem to settle down until the afternoon.i dont know if it is better to use a eye night cream or nothing . what would you suggest to use? i use the elemis eye serum at present.

  3. Heather Gibbons October 28, 2010 at 12:20 pm -  Reply

    Hi Keeley,
    I am 40 and have had pigmentation on my cheeks for the past 5 years or more. I have had laser treatment but it has not improved this. I have the try enzyme range but am unsure how to use to improve this. I do go on holidays every 4 months so am in sun but always use Ultrasun face protection factor 30. The condition of my skin looks good and I have regular facials and exfoliate regularly could you tell me please what else I can do to get rid of the pigmentation.
    Thank you

  4. Lesley October 28, 2010 at 2:14 pm -  Reply

    Hi Keely. My skin behaves really well and then all of a sudden I just break out (usually to the side of my chin). They are just solid painful lumps. I keep my skin really clean but I must admit to using quite a variety of ranges. A bit of yours, Cleanse and Polish, Dr. Hauschka now and then and also Clinique (the anti-blemish range and Repairwear). It all works fine for a while and then the spots appear. Could it be hormonal or just too many product lines? Just annoying as I seem to spend so much! Thanks.

  5. T Thomas October 28, 2010 at 3:29 pm -  Reply

    I have a lump on my cheek which has been there for about a year now. Is there anything I can do to, to get rid of it. I have tryed the elemis resurfacing set which i do like but the lump is still there. Help

  6. Maggie Upton October 28, 2010 at 4:52 pm -  Reply

    I have puffy eye lids, my left eye is worse than my right, please can you help I don’t know how to solve this problem? I have deep set eyes too which doesn’t help! I am 62 I still want to look as good as I can.

  7. Lisa October 28, 2010 at 7:17 pm -  Reply

    I struggle with dark circles under my eyes … please recommend any products that could help??
    I also am looking for an exfoliator… I currently use Phytopeel but do not like the harsh feeling when having to ‘rub’ it off.
    Thank you x

  8. fiafia October 28, 2010 at 7:25 pm -  Reply

    Hi Keeley
    Like the previous writer I have broken capillaries around my nose but also on cheeks and chin. I have recently started to have whiteheads aand wonder if medication for HBP could be a cause.
    How can I best treat both problems?

  9. j cooke October 28, 2010 at 7:46 pm -  Reply

    im in my forties and seem to be having a problem with open pores is there anything I can try to minimise this

  10. mrs j hewitt October 28, 2010 at 9:11 pm -  Reply

    i have recently purchased the elemis tan accelerator as i am going on holiday to cape verde in november.can you tell me if it is ok to use it on the face as well as the body.

  11. linda fenwick October 28, 2010 at 9:21 pm -  Reply

    am 51 got fairley good skin but dark circles around eyes and skin slacking which is the best routine and products to buy? thank you

  12. Jane Brackfield October 29, 2010 at 8:46 am -  Reply

    I have lost some weight recently and have noticed more open pores on my face, particularly on the lower part from the cheeks down. Please can you recommend something to help what is already there but to also combat any further deterioation.

  13. joan houckham October 29, 2010 at 9:31 am -  Reply

    Dear Keeley
    I am sorry to use this space as this is not a question about my skin, but I would like to tell you a true story that happened to me just yesterday, and I believe it’s all because I use your wonderfull products…may I use this site to do so?

  14. Una October 29, 2010 at 10:08 am -  Reply

    Hi Keeley
    I got the last TSV, and LOADS of other products too. I got the full size Eye renewal, and Im unsure how to use the eye and lip and the eye renewal to get maximum benefit from both of them. Thanks.

  15. Mary Velasco October 29, 2010 at 10:43 am -  Reply

    I have active acne rosacea, is there any thing in the elemis line to help with the brake outs.

  16. M Mackie October 29, 2010 at 12:21 pm -  Reply

    Hi Keeley, I’ve just had surgery for breast cancer and have been advised that I will require preventative chemo and Hercepton. From the various leaflets I’ve received it seems there may be some skin care and cosmetic products that can impact the treatment. Can you please advise if you know of any issues that I should be aware of, I’m using pro radience cleanser, apricot toner, marine day cream and oxigenating night cream, your advice would be appreciated.

  17. Gail October 29, 2010 at 2:24 pm -  Reply

    Dear Keeley, I’m not a bit fan of beauty products, but I couldn’t help but write about the Elemis Sensitive Wash now the chance has come up. I have used it for about 4 years now and it is the best. I had very problematic, oily, prone to spots sort of skin, but regular use of this wash has sorted this out. I am regularly complimented on my skin even though I am in my fifties and take an awlful lot of medication. This wash would definitely be my desert island product and I just hope you never stop making it. It is gentle, removes all traces of oil and makeup and smells gorgeous. My skin just loves it and believe me my skin is very, very fussy. My skin just glows and it is down purely to the Sensitive Skin Wash.
    Take care, Gail x

  18. Margaret Green October 29, 2010 at 6:51 pm -  Reply

    Hi Keeley. I have a problem with exczema under my eyes and on my eyelids. Is there any product I can use on my eyelids to help keep them moisturised?

  19. jane Embleton October 30, 2010 at 5:27 pm -  Reply

    Hello Keeley,
    I’m 43 with what i think is normal skin, my main concern is little bumps under my skin on both cheeks you cant see them but i can feel them. I use liz Earle cleasner daily and exfoliator about 4 times a week. When they come closer to the surface i can see it’s a blocked pore which i have picked as i feel it’s the only thing that gets them out,or should i give this more time, is they another way as i hate leaving these small lumps as i feel if i dont pick them they wont come out. Many thanks.

  20. Angela Elrick November 5, 2010 at 8:07 pm -  Reply

    Hi Keely
    Can I Use the Tri-enzyme night cream and Oxygenating night cream together.

  21. Nadine Bass May 22, 2011 at 3:37 am -  Reply

    HELP, Keeley. I’ve used Pro-collagen Marine cream for about 14 months, but my beautician says it’s too rich for my skin, as is the daily moisture cream..she suggests a fluid or lotion moisturiser, but I cannot find an Elemis one..I love the cleansers, and toner and adore the skin-buff,so I really want to stay with Elemis, but if they don’t make a fluid moisturiser, what would you say to the Caudalie one?? Or what advice do you have? Would using the daily moisture one every other day help? Or is it important to moisturise every day as I have been ?

  22. Beverley June 14, 2011 at 4:58 pm -  Reply

    Hi Keely,
    My 15 year old daughter has developed stretch marks on her bottom and hips. I know we can’t do much about the ones that are already there but is there a preventative measure she could take or a product to reduce the purple appearance. As you can appreciate at 15 this is a big issue. Thanks Keely.

  23. emma smith March 25, 2012 at 7:34 pm -  Reply

    Hi Keeley
    I am 34 years of old. Been using elemis for a few years now. My skin is spot prone with little lumps and bumps. I use the sensitive wash, followed by sos and pro collegen marine cream. Recently my skin feels oil and lines are showing round my mouth and forehead. I don’t smoke or drink. Please can u suggest what I need to add to my routine.
    Many thanks
    Emma smith

  24. Paul mayow November 1, 2016 at 8:09 pm -  Reply

    I am using your Biotech range, should I use your toner after double cleansing with pro collagen balm and then with biotech face wash or will this undo the energising treatment of the biotech face wash?

  25. Michaela September 4, 2017 at 1:59 pm -  Reply

    Hiya keeley i have dark circles/ bags and using absolute. Eye serum but not working and also have big pores can you advice what i can use for these xx

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