Ask Elemis expert Keeley your New Year beauty dilemmas


Keeley from Elemis It's time to get our beauty routines back on track after Christmas and our Elemis expert Keeley is on hand to help! With a fab Today's Special Value coming up on Sunday 17th January (we can't wait!), she'll be popping in to answer your questions.

So, do you want a fresh routine for the new year? Need to know how to apply an Elemis product you received for Christmas? Or do you just want to give your complexion a boost? Whatever your dilemma, post your questions below and Keeley will pick as many as she can to answer. Check back on the 17th to read her solutions…

Take a look at our Elemis beauty range.


  1. Mrs Heidi Barnett January 8, 2010 at 12:04 pm -  Reply

    Hi Keeley, I use a combi of Elemis & Decleor, have a good skin routine (loving the new cleanser!)but I have broken capillaries and a few open pores.My skin is dry also.
    Can you tell me which mask would be best for my skin please?
    Thankyou keep up good work on the Q x

  2. Christina Nicolaides January 8, 2010 at 4:12 pm -  Reply

    Hi Keeley, Happy New Year. Hope you enjoyed your first Xmas together. I have just turned 30 years old, I have stopped taking the pill after 12 years (we would like a baby too at some point) and would like a new regime. I have run out of everything. I would really like a new regime for face and body to look after myself in my thirties.
    My areas of concern, I have noticed my first few fine lines on my forehead and around my eyes, the skin body seems dryer and I want to protect my neck and decollete area too.
    Many thanks,
    Christina. x

  3. Karen Jones January 8, 2010 at 5:11 pm -  Reply

    Hi Keeley. I have been using Elemis for just over a year now and have noticed a dramatic improvement in my skin. Having suffered from really bad acne as a teenager and in my twenties (I am now 38)I now very rarely get a breakout. However, I still get a lot of white spots on my forehead that I just can’t seem to get rid off. Is it something I am doing or what products would you recommend?

  4. Debbie Dellaway January 8, 2010 at 8:36 pm -  Reply

    Hi Keeley, i currently use the rosepetal cleasner, and ginseng toner with pcmc, but im finding in this cold weather that my skin is becoming drier,ie waiting for buses in the cold wind and when at work i work in a cancer hospital so the temp is hot hot hot!!! what heavier based moisturiser can i use?
    Also i have the tri-enzyme range wash,serum,gel mask and night cream, in which order should i use them? and how many times a week, and how do i slot them into my exsiting skincare routine.
    Looking forward to your show on 17th. x

  5. Sarah Lewis January 8, 2010 at 8:36 pm -  Reply

    Hi Keeley, I have a 10 week old son and not much time for my skin routine which is now non-existent! I have Afro-Caibbean skin which was combination but more dry now, with uneven feeling skin and large pores on my nose. Please can you suggest some core, time saving products please? Also my 21 month old son LOVES your milk bath and cant get enough of it! It was the first thing he was ever washed in at the hospital when only half an hour old!! What can you suggest for babies/children’s skin as a moisturiser to accompany this please? THANKS!

  6. Patricia Gillespie January 8, 2010 at 9:01 pm -  Reply

    Hi Keeley, I am 52 and have good skin for my age.. My problem is that my eyes are beginning to feel rather crepey and a little hooded.. Can you tell me which products I need please ? x

  7. Annette Gardiner January 8, 2010 at 9:10 pm -  Reply

    Hi Keeley,a very happy new year to you and yours.I am 50 have broken capillaries and a touch of reddness and have been using Elemis for the last year -year and a half.I am using capsules and cleansing (rose petal and ginsing) and moistureisers Marine and ozygenating creams routine at the moment. Got the new cleanser TSV I would like to know how I can slot into my routine after course of capsules,and should I use Tri-Enzyme products as well as TSV,or what would you suggest? Thank-you and looking forward in hearing from you.Annette

  8. Helen January 8, 2010 at 10:29 pm -  Reply

    Hi Keeley,
    I have oily-combination skin which has become quite dehydrated due to the cold weather this winter. The problem is I am still getting breakouts on my chin.
    I am currently using the sensitive option cleanser & toner and using the tri-enzyme wash, serum and mask. Do you think the bliss capsules would help balance my skin or would you recommend another product?
    Thanks for your help!

  9. sylvia nuttall January 9, 2010 at 6:59 am -  Reply

    Hi Keeley, I have scarring, blackheads and open pores. What products do you recomend?

  10. Carolyn Knight January 9, 2010 at 2:05 pm -  Reply

    Hi Keeley
    I am coming up to 42 and have a olive complexion which tans easily and I live in France! I have had fairly wrinkle free skin till recently but am now noticing lines around the eyes and forehead. Which product would you recommend to help this area.
    Thanks very much.
    Carolyn Knight

  11. deborah stubbs January 9, 2010 at 5:49 pm -  Reply

    Hi Keeley, I am 42 normally i have an oily combination but with this cold weather we are having when i get in from work i take off my make-up and all of a sudden my face is very red hot and sore and i am not using anything different on my skin possibly my skin is becoming dehydrated. Please Help

  12. Karen Jones January 9, 2010 at 6:36 pm -  Reply

    Hi Keeley. I am 38 and have been using Elemis for just over a year. I have combination skin and use the lime blossom cleanser and toner, the tri enzyme facial wash and the PCM/PCON cream on a daily basis. I suffered from really bad acne in my teens and twenties and now using elemis I very rarely get bad breakouts. However, on my forehead I seem to get lots of little white spots (milieu?) that I can’t get rid of. What would you recommend?
    Can’t wait for the tsv next Sunday.
    Love Karen

  13. Sarah Goldsworthy January 9, 2010 at 6:57 pm -  Reply

    Hi Keeley,Happy New Year to you and your family i have very sensitive skin and dry red patches on my eye lids please help because have tried several other makes of skin care and nothing seems to help just ordered elemis 5 piece body and face nourishing kit but is there anything else you would recommend
    Many Thanks for your time
    Sarah x

  14. Kerrie Cummins January 9, 2010 at 7:41 pm -  Reply

    Hi Keeley
    Can I use tri-enzyme serum together with the visible brilliance serum? Also I am nearly at the end of the tri-enzyme serum and would welcome your advice on what would be the best option to now slot in underneath my pro-collagen marine cream. I’ve been on the tri-enzyme as a boost for 6 weeks and my skin is smoother but I still want to keep a glow.
    Kerrie, Coventry

  15. Lynne January 9, 2010 at 8:28 pm -  Reply

    Hi Keeley i hope you can helpme please. i have recently taken a reaction to my current skincare my skin all over my face is extremly dry especially round my eyes. it is very irrated and sore what can you suggest. thnaks Lynne x

  16. Kelly Limber January 10, 2010 at 11:11 am -  Reply

    Hi Keeley,
    I’m so confused about my skin type and I’m hoping you can help! I used to think I suffered from very dry skin as whenever I smile the skin around my smile lines, nose and eyes always looks a little crepey and almost dried out. However, in the past year or so while it still has the same look about it I’ve also noticed that the pores on my forehead and cheeks look enlarged and I’m stuffing from a lot of congestion on my cheeks and jaw line. I don’t really suffer from blackhead or oily skin but this congestion looks like little raised white bumps under my skin, I also sometime suffer from large and very painful lumps which appear under my skin, always in the same areas and they take ages to go down.
    Someone suggested that my skin maybe more dehydrated than dry and as a result and the congestion is caused by use of the wrong produces, but I’m confused about the different between the two.
    I’m turning 30 this year and I’m determine to try and get into a consistent skin care routine, I recently started with the Liz Earle cleanse, tone and moisture routine for normal skin, as I’m unsure of my skin type. Then someone suggested that the Tri-Enzyme range from Elemis could to help sort out my congestion, I was wondering if the face wash and gel mask is something that I can slot into my existing routine and if it is something that I need to be use continuously or just until the problem disappears? Also, if my skin is dehydrated are there any treatments you would recommend I use that won’t clog up my skin?
    Many thanks

  17. elizabeth smith January 10, 2010 at 12:01 pm -  Reply

    Hi Keeley
    I am an absolute Elemis convert. I started using Elemis last year when you launched the Brilliance Serum. I only use Elemis now and my combination skin is very much more radiant and in control. Pro Collegen is just divine.I have combination skin with hormonal breakouts I use the Tri enzyme range as I have several small lumps under the skin. Just recently with the severe weather my skin is so dry and irritated I have stripped my routine back to cleanse and tone with combi collection, tri enzyme wash and tone, ultrasun 30 face, pro collegen eye, pro collegen neck, pro collegen cream mixed with sos and same at night only using new cleanser, omit the ultrsun and using sos neat. Am I correct to strip back my routine and omit serums? Also how many times a year would you use the bliss capsules? I used them in October,but my skin feels very sensitive at the moment should I wait for spring? can you use bliss capsules with tri enzyme range? thanks very much, love your shows, more new excellent products and collections please xxxxx

  18. Kirsteen Keenan January 10, 2010 at 1:21 pm -  Reply

    Hi Keeley
    I use the procollagen range and have recently purchased the Visible Difference serum, should I use this before my moisturiser or afterwards ?

  19. Emma Cooke January 10, 2010 at 2:25 pm -  Reply

    Hi Keeley, I treated myself to the last TSV as I was due to have my baby just before Christmas. He has now arrived, and with time being precious am loving the speed of that TSV. All I can manage is basic facial care now. What would be the next step? The marine cream has kept my sleep starved skin in perfect condition however my body skin is suffering.
    Thank you
    Emma x

  20. Sharon Rushton January 10, 2010 at 7:41 pm -  Reply

    Hi Keeley, I have just turned 40 and have combination skin, angry spots – I have noticed over the last few months that the side of my mouth has really started to sag and I have two long lines that make me look like I am smiling the wrong way round, your help would be very much appreciated
    thanks sharon x

  21. Lula B January 10, 2010 at 9:10 pm -  Reply

    Hi Keeley,
    I am 41 and a huge Elemis and Liz Earle fan , and always get the tsv’s. But now I am confused as to how the various Elemis ranges interlink and overlap or whether to keep them all separate and only use one group at a time i.e. when to use the tri-enzyme products versus the procollagen – should they all be used together or can I mix them ????
    I don’t always get to watch you all the time so hope I catch you answering my question.
    Thank you for all your products and expertise.

  22. Alan Harrison January 10, 2010 at 11:27 pm -  Reply

    Hi Keeley,
    Hope that you and Family are OK, however i need advice, as i suffer from very dry skin, so dry that at times it flakes off, scalp as well as face, particularly the chin can you help i’m desperate, i also use fentanyl patches aswellas anti-convulsants as pain relief would this cause this much dryness, and am desperate for your help asap.
    Kind Regards
    Alan Harrison

  23. emma January 11, 2010 at 8:41 am -  Reply

    hi keeley, could you advise me on a regime for my skin, ive sufferd acne for years i managed to clear it with help of a dermatologist but i still suffer severe hormonal breakouts monthly,i use liz earle cleanser and decleor balm and oil for oily skin but as my skin can react to new products or if theyre too harsh im quite caucious of changing too much.ive just finished a months cource of skin bliss capsuals which gave my skin a glow but im still getting breakouts which leave lumps and bumps and red blotches, ive got a try me size in the tri enzyme wash which ive just started useing it seems to be evning out my skin much to my amazment but still im plauged by spots.Would the tsv on the 17th be any good for me to try?
    emma xxx

  24. Product Junkie January 11, 2010 at 9:34 am -  Reply

    Hi Keeley
    Just turned 50. I have good skin, delicate but not sensitive, combination with v. oily T zone (has always been like this. Using Hydra Floral during the day and a Balm Essential at night. Would love to balance to T zone and reduce oilyness as I normally have to cleanse during the day to control the oil on the fore head. I exfolate and mask regularly. Any suggestions?

  25. Elaine Worth January 11, 2010 at 11:45 am -  Reply

    Hi Keeley,
    I’m 58 and have combination skin that is very good for my age with no lines or wrinkles. The problem I have is when I use your eye creams and moisturisers prior to make-up, when I apply make-up the creams roll off. I do exfoliate and use your masks regaularily. Can you tell me why this rolling/peeling of the creams takes place-it makes my makeup look a mess and bittey. Thanks. Ellie x

  26. Samina Faisal January 11, 2010 at 1:00 pm -  Reply

    Hi Keeley,
    I am an elemis convert from Decleor, so far love tryenzyme products. i am 6 mths pregnant and have started getting angry spots under my jaw line. Have bought SOS cream but not sure exactly how to use it as it so rich. Also have a dark underarms can I use tryenzyme facial was under my arms.

  27. Colleen January 11, 2010 at 1:41 pm -  Reply

    Hi Keeley, I have blackhead and what I belive to be combination skin. What do you recommend?
    Many Thanks,

  28. tanzila January 11, 2010 at 2:26 pm -  Reply

    hi keely, i have used elemis when the briliance serum was launched. great stuff. throughout dec i hav suffered breakouts on my skin and those spots are painful and take ages to go!!! also my skin becomes ssooooo sensitive to touch and im afariad to use anything but ater on my face then!! i have just received ure sos kit from qvc…and wanted to know what else i can do i also this kit will hep. any advice on how to use all the creams in this kit. thanks xx tanzila london

  29. Sue, Bedford January 11, 2010 at 3:50 pm -  Reply

    Hi Keeley.
    I have very awkward skin and I’m wondering if you can help! I have very sensitive skin so many products make me bright red but I need something that will improve my combination skin ans help with large pores. I also get small pimples on my cheeks and a very dry nose and would like to do something about the wrinkles around my eyes and nose. What a mess my skin is! Any advice would be much appeciated!
    Thanks, Sue.

  30. Popsy Kundi January 11, 2010 at 4:57 pm -  Reply

    Hi Keeley
    My eyelids are being to look slightly hooded, what is be best product to use.
    I am 38.

  31. Samantha Bruce January 11, 2010 at 5:35 pm -  Reply

    Hi Keeley
    I am 23 but have started to notice quite deep horizontal forehead lines, I currently use cleanse/polish cleanser and moisturiser from another brand, coupled with a high street brand that targets deep wrinkles and I have increased the amount I exfoliate (to 3 times a week with just a vitamin E scrub) but I am not noticing much improvement and it is difficult to strike up a balance between anti-wrinkle formulations and my (still at 23) acne prone forehead!!
    I do think its time I upped my anti-aging routine though, what would you recommend?
    Looking forward to the shows on 17th!! Keep up the good work!
    Thank you!

  32. Sharon January 11, 2010 at 7:53 pm -  Reply

    Hi Keeley,
    Iv’e been using Rose cleanser & Ginseng toner and Pro-collagen cream for a few months. Recently my skin has felt very dry and with these red spots that feel more like dry patches but take ages to go. I’ve had them before and wonder if it’s hormonal (i’m 50 & menopausal!)
    I tried using the sos cream but doesn’t seem to help. I also occasionally use the Tri enzyne facial wash. Please could you advise me. Thank you so much.

  33. N January 11, 2010 at 7:58 pm -  Reply

    Hi, I brought your TSV just before christmas for me and my mum. I have never used Elemis before but loved the cleanser and moisturiser – wanted to know if you can use the moistiriser on the eyes?? Also in addition to this what would you recommend for the eye area as I am a first time mum to my 7 month old and my eyes really have dark cirlces which werent so bad before. I am 28 years and asian and I know sometimes more difficult to tackle our eye area…my concern is the dark circles but later on wrinkles aswell.
    Hope I have explained myself clearly, thank you very much.
    Oh and Happy New Year!

  34. Kirsty D January 11, 2010 at 8:17 pm -  Reply

    Hi Keeley. I’m desperate! My skin is a nightmarish combination of different conditions and I’m at my wits end. I am trying to use the tri-enzyme wash and serum and following with pro-collagen marine cream, but not sure if its right for me. I’ve horrendous hard, red, lumpy spots along my jaw line, very open pores on my nose, yet my nostrils get very dry. Horrible spots on my forehead. My skin is constantly shiny with the exception of my cheeks. I’ve got broken capillaries along my cheek bones, terrible dark circles and droopy eye lids! Then there are the spots i get on my chest, neck and back!! Where do i start?? Anti-biotics from doc didn’t help. I don’t think its acne as sometimes my skin clears. I just don’t know what to do. I’m 38 and on medication for epilepsy…..
    Hope you and your family had an amazing festive period..

  35. jackie cooke January 11, 2010 at 8:38 pm -  Reply

    I am 49 and believe I have open pores can you sugest a suitable product for me
    thank you

  36. MIss Chauhan January 11, 2010 at 8:44 pm -  Reply

    Hi, Keeley
    im 23 and have mild-severe acne, what products would you advise? i’m thinking of trying the tri-enzyme range what do you think?

  37. Hazel Bagley January 11, 2010 at 9:38 pm -  Reply

    Hi Keeley, I am a staunch Prai user and have been happy with the product thus far – however in the last 6 months I have noticed red areas on the bridge of my nose and since I turned 44 I just feel I may need something with more levity in the cleansing/toning department. I think I have dry skin. I have areas of what I presume to be Rosacea. I feel my skin needs a change and Elemis was my first choice to try – could you give me an oral skin prescription or a pointer please. I want to continue to take serious care of my throat and decollete and eyes.
    Like a lot of people at this time of year I feel have neglected my skin for various reasons. I would appreciate advice to save wasting more money on further creams that end up redundant. Thank you so much for your time, kind regards, Hazel

  38. r hurlstone January 11, 2010 at 9:42 pm -  Reply

    hi keely a few years ago i had a stroke my left eye now droops down and eylid on that eye is hooded right eye fine at 52 not bad going xxxxxxxxxxxxxxx

  39. Rachel Giles January 11, 2010 at 9:43 pm -  Reply

    Hi Keeley, I desperately need something for the bags and wrinkles under my eyes! Im 38. I have tried the absolute eye serum, but didnt notice any change. The wrinkles are under my eyes and are really getting me down 🙁
    Please help!
    Rachel x

  40. Mrs Kausar Hetherington January 11, 2010 at 10:18 pm -  Reply

    Hi Keeley,i would firstly like to thank you for all the wonderful advice you give to the qvc viewers.Invaluable!Ive been using elemis for a couple of years now and what a difference it has made to my skin.I recently came across elemis capsules for the hair and skin and was wondering if you had tried them personally and if so what the results were if any.Many thanks and look forward to seeing you on the 17th January with the tsv.

  41. michelle henderson January 11, 2010 at 10:49 pm -  Reply

    hi keeley am new to elemis i have sensitive skin and i have red patches on my face and it very dry wot do you think i should use thanks keely and qvc

  42. TWINS MUM January 12, 2010 at 12:06 am -  Reply

    Hi Keeley
    I would like to try the sensitive cleanser,toner but it is only in the 400ml size why is it not in the 200ml. Is it possible to have in this size.Thanks

  43. Ann January 13, 2010 at 1:30 pm -  Reply

    I am 54 with a combination type skin – marionette lines deepening around mouth and other wrinkles becoming deeper and increasing in number. I am also experiencing the odd breakout and have lumps on my forehead underneath the skin.
    Skin on body ageing – skin becoming drier and underlying skin structures not as supportive as used to be.
    I have tried many products over the years but not tried Elemis so would appreciate some help in what products to try

  44. S Jones January 13, 2010 at 11:15 pm -  Reply

    Hi Keeley! Im 33 and have been using elemis for the last few months and have noticed a huge difference to my skin. I use the tri enzyme facial wash the rosepetal cleanser and ginseg toner along with the pro col day and night. I still have the odd break out but my biggest concern are the white hard spots that appear randomley over my face: cheeks and below eyebrows. I thought these products would banish them but they seem to be worse than ever! and are very annoying!! please could you run through how to use these products as a whole just incase i am applying wrongly or maybe these products are just not for me which would be a shame as my skin tone has changed dramaticly. And could you also reccommend an extra treatment for sagging skin. Thanks again keep up the good work.

  45. jenny hicks January 15, 2010 at 9:12 pm -  Reply

    Hi! poor Keeley!! inundated with questions!! here’s another!! (selfish!) I’m 52, keep getting painful lumpy spots which don’t come to anything if you know what I mean, they just sit angrily there, and they’re always at the corners of my mouth or around my nose, very sore, and leave scars (probably cos I can’t leave them alone) I have I think deduced after much trial and error that oils of any kind make them worse. They improve if I don’t put anything at all on my T zone but use skincare just on my cheeks and forehead, but I’m getting OLD and my mouth is thin and droopy anyay so I don’t want things to worsen!! I look miserable!! What can I use??? I have just about everything in the Elemis range but despite trying things out every 3 weeks or so I just get the spots, they were terrible when I used the skin bliss capsules so I just daren’t use them again, I nearly had to be off work my skin was so bad – no kidding!! You look great by the way and I love watching you and alison on QVC! Best wishes to you and your lovely new family, Jenny in Shetland (coming to beauty day next week Whoopeeee!!!!!

  46. Ross Anderson January 16, 2010 at 4:15 pm -  Reply

    Hi Keeley,Happy new year and thankyou for the pro radiance cleanser.Im a 21 year old man with oily skin and I use the pro radiance cleanser,lavendar toner and pro collagen marine cream in the day and at night change to my lIme blossom cleanser.My problem is I have started to notice fine lines and some dark circles.Should I use the time for men eye cream or the pro collagen cream or am I too young to use these?

  47. Fiona Harris January 17, 2010 at 1:24 pm -  Reply

    Hi Keeley,
    I just bought the Tri-enzyme TSV, I have also bought the bliss capsule. Can you please advise how I go about using the Tri-enzyme range with the bliss capsule to get the maximum effect?
    Thank you very much.
    Fiona Harris xx

  48. Nanette January 17, 2010 at 9:20 pm -  Reply

    Hi, have just bought tsv as have old scaring on my chin from old spots. But have also just found out that im pregnant (very exciting) and want confirmation that all the tri-enzyme products are ok to use daily in early pregnancy.
    Many thanks Nanette xx

  49. saffy May 29, 2010 at 10:26 pm -  Reply

    Hi keely,
    Just wanted to know which moisturizing creams are best for teenagers with normal/combination skin?

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