Ask Elemis expert Keeley your beauty dilemmas


Keeley from ElemisThe time has come when we will be exposing a little more skin in the warmer months (hopefully!) and we all want to have super-soft, dewy skin to show off.

But, if you're not feeling confident in your skin and would like some expert advice, here's your chance to ask Elemis expert Keeley Aydin your beauty dilemmas.

Whatever your dilemma, post your questions below in the comments box and Keeley will pick as many as she can to answer – you have until Sunday 23rd May to ask your questions.

Check back in QGossip in the coming weeks to read her solutions…


  1. Louise Franks May 16, 2010 at 9:17 am -  Reply

    Hi Keeley,
    I am currently dealing with Grief and am noticing that my skin is suffering.
    I have notcied that my skin seems to be drier than normall, especilayy around my jaw line…. two very dry patches that are very itchy.
    I also seem more wrinkly than normal……. especailly around the eys… lack of sleep doe not help but i need to counter act this with some magic product of some description.
    Your advice and help would be gratefully appreciated.

  2. Holly Taylor May 16, 2010 at 10:10 am -  Reply

    I have very oily skin on my cheeks and my nose. When I wear makeup by the end of the day it tends to have settled in my pores and my face is slimy. What face products can I use to reduce the amount of oil in my skin? Or what routine should I be using?

  3. Annette Francis May 16, 2010 at 11:26 am -  Reply

    Hi Keeley
    I am 55 yrs of age. When I was younger I had spots and blackheads, spots have gone but not blackheads. I cleanse/tone/moisturise,use scrub/mask but my skin never seems to look glowing. I drink lots of water and stick to a healthy eating regime (80-90% of the time). What products can I use to get a glowing skin.

  4. Janet Thornton May 16, 2010 at 11:32 am -  Reply

    Hi Keeley
    I have tendonitis & my ankle is always swoollen. What product would you reccomend I use to reduce the swelling.
    I had a massage on a cruise ship last year (elemis products) & the swelling went down. Unfortunately I do not know what was used.
    Best regards
    Ps. love the show

  5. Pauline May 16, 2010 at 11:37 am -  Reply

    I use Ultrasun and would like to know whether I should use the tan accelerator on my face and then the Ultrasun or vice versa?
    Many thanks

  6. Victoria Smith May 16, 2010 at 12:09 pm -  Reply

    I’ve recently purchased the Tri Enzyme facial wash, serum, mask and night cream. Should i be using these products all year or for pick me ups when my skin needs them? I would really like to vary my skin care routine as i also have daily redness relef and the lavender mask to name but a few. I love my Elemis products so i would like to use as many of them as possible! What should be my beauty regime? I am 32, fair skinned with combination complexion. Thanks x

  7. deborah stubbs May 16, 2010 at 12:46 pm -  Reply

    Hi Keeley i purchased a few weeks ago the Tri-Enzyme pack with the Tri-Enzyme wash, Tri-Enzyme Serum and the Tri-Enzme Gel Mask,I have been using them for the month and the results are fab. The question i want to ask is with my daily routine i include my ulta sun for the face i put this on after using my cleanser and the facial wash and then i use my serum but i dont put my pro collagen marine cream on as the ulta sun for the face can be used as a daily moisturiser is this ok missing this step, I do use the pro collegen marine cream at night though
    My skin is smooth and radient and although i am 43 this year a lot of people says i look younger
    Thanks(p.s. the Gel mask is wonderful and has a very refreshing feeling love love love it)
    Deborah Stubbs from Herts x

  8. J Howard May 16, 2010 at 1:02 pm -  Reply

    I have facial eczema which leaves my skin red, blotchy, dry and flaking. This makes me very self-conscious and I cannot apply make-up as it accentuates the dry, flaking areas. What products can I use to hydrate and calm my skin?

  9. Anne May 16, 2010 at 1:31 pm -  Reply

    Hi Keeley
    My problem is even after cleansing, toning and moisturising when I apply my foundation it just clings into my open pores and the dryness on my nose and chin area, I just look caked
    At the moment I am using Decleor cleaning milk and toner but as usual I am ready to through them in the bin. I ordered the Judith Williams “try me” and really should have sent it back.
    It seems that I am wasting my money but I would really like to get it right even my Bobby Brown and Bare Essentials Foundation
    have been given to my daughters!
    Over the past 18 months I have been taking medication which will be long term so I really think this is not helping
    Is there anything in your range that would help
    Kind Regards
    Anne Jones
    (NEARLY 60, but not yet)

  10. M May 16, 2010 at 2:00 pm -  Reply

    Hi Keeley,
    I would really appreciate your help. I am of Indian origin and I have awful ‘black’ elbows. How can I get rid of them…

  11. Elizabeth Smith May 16, 2010 at 2:31 pm -  Reply

    Hi Keeley, just wondering where abouts the tan accelerator goes in daily facial routine? I use Ultrasun then rest is Elemis bliss caps, vis serum, pcmc. Does the tan acc go on first or after Ultrasun or after everything? Thanks love your shows, Elizabeth x

  12. Cheryl May 16, 2010 at 5:02 pm -  Reply

    Hi Keeley,
    I have ordered the Tan Accelerator Collection, how do I use this on the facial area, as I use the Decleor Aromessence Neroli, would I use it before or after?
    Many thanks for your help.

  13. diane May 16, 2010 at 6:31 pm -  Reply

    hi keeley
    im 43 yrs old and dont have a skin care regime im currently useing liz earle cleanse and polish and toner.I suffer with outbreaks of psariasis so have always been weiry as to whot i use,i suffer with an oily t zone also i have large pores around the corners of my mouth i have also noticed that my skin is starting to sag.
    I would be very gratefull for your advice
    love diane x

  14. Chris May 16, 2010 at 6:32 pm -  Reply

    Hi Keeley, I really need your help.
    I’m a 25 year old guy and I have some spots on my back and also some little white spots under the skin on my shoulders. These are really getting me down and I’m going on my first beach holiday in the summer and don’t want to have to cover up.
    I have to wear shirt and tie for work everyday, what can I do!!
    Hope you can help.

  15. mrs j cooke May 16, 2010 at 6:54 pm -  Reply

    Im in my late forties and have problems with open pores how can I reduce them

  16. June H ornby May 16, 2010 at 6:56 pm -  Reply

    I have red age marks on my face what can I do?

  17. debra hacking May 16, 2010 at 7:07 pm -  Reply

    Hello keeley can you help i use Elemis sensitive cleanser and toner which as been great, but just lately around the nose i have been getting spots and is very red but the rest of my face is dry and i suffer with ezcema thanks

  18. Vicky May 16, 2010 at 7:36 pm -  Reply

    I have very large pores on my nose and cheeks.I don’t get breakouts and have no other issues with my skin.Please can you offer some advice,I have tried lots of other brands with no effect.

  19. Morag May 16, 2010 at 7:45 pm -  Reply

    Hi Keeley, I am 56 and my main concerns are lines and wrinkles, and slackening skin. I have got a good cleansing routine going, but I get confused as to how to alternate between the tri enzyme and the other treatments such as exfoliators, masks, serums and the bliss capsules. Can you give me any tips. Thanks for your great shows and fantastic advice.

  20. Sharon May 16, 2010 at 8:38 pm -  Reply

    hi keeley,
    do you think the sun tan accelorator could help put the melamine back into my skin, years ago when i was small by parents didnt apply sun protection and i burnt quite badly, now in my 40’s i find my skin just goes patchy can you advise if just maybe this would help me. Thanks very much Keeley.

  21. Jane Salter (formerly Hockaday) May 16, 2010 at 8:53 pm -  Reply

    Hi Keeley,
    I have a number of issues with my skin and seem to treat one and then another but never really get it all under control and balanced. Here goes!! I suffer with acne roseacea which flares up just before and during my period, I have a T-zone that gets oily half way through the day and overall my skin can be reactive and dehydrated. I’m 45 years old but am told I look 10 years younger and would like to keep it that way! Starting to suffer around my eyes. Quite dry with fine lines. Tend to stick to products for sensitive skin as those with heavy perfumes cause a reaction. HELP!! Can you suggest a routine to sort me out please??

  22. Nichola May 16, 2010 at 9:44 pm -  Reply

    Hi Keeley. I am 39 years old and recovering from breast cancer which was diagnosed last year. The surgery, chemotherapy and radiotherapy have all taken their toll on my skin. At the present time it is quite sensitive, but extremely dry, and wrinkles have appeared from nowhere!! I am currently using a decleor cleanser and toner (which i’d like to use up) but i’m using visible brilliance, and pro-collagen day and night creams. Is there anything else I should try? I do exfoliate religously twice a week, and use papaya and then exotic cream moisture mask. I’d really appreciate it if you could advise me. I’m also going to be having a double mastectomy early next year for genetic reasons, and want to do everything possible to prepare my skin before another operation. Many thanks, Nichola.

  23. Claire May 16, 2010 at 10:55 pm -  Reply

    Hi Keeley. Can you tell me what order to use the Bliss capsules, tri-enzyme serum and visible brilliance. You did tell a caller on air today but I missed your answer. I think my skin could do with a wee boost! It’s never been so well behaved though since I started to use Elemis about a year ago. Thanks!

  24. Eleanor Clifford May 16, 2010 at 11:04 pm -  Reply

    Hi Keeley
    Love Elemis eventhough I am a relative newcomer to the range
    I have good skin for my age(60)but I have broken capeleries on my cheeks and also red blemish like marks which I have to cover with concealer. Wondering which of your products would help with these problems. I do use pro-collegan marine cream.
    Many thanks

  25. claire May 16, 2010 at 11:40 pm -  Reply

    a common question i’m sure… i’m not sure what kind of skin i have as when i hear descriptions of dry or oily i find i agree with some things and not others. eg. i don’t have breakouts or lines and i like the feel of cold water on my face (which i believe is oily), my skin does not feel dry or sensitive and is usually not dull (except occasionally). sometimes i think it’s a little bit dehydrated. make-up disappears into my skin. i prefer thicker, creamier moisturisers than lighter ones. sometimes the skin on my nose is a bit dry, sometimes on my forehead too (not too much). i think it sounds like i have normal skin or a kind of reverse t-zone thing going on. my cheeks never feel dry or oily.
    for most of my life (im 41 now) i’ve just washed my face with very cold water and patted dry, hardly use moisturisers and have the occasional mud mask if i feel i need it – say, every couple of weeks or so.
    i am beginning to notice subtle changes to my skin these days and although i think i’m blessed with good skin i don’t want to take it for granted and then wake up one day a wrinkled, dried up old prune!
    see why i’m confused?

  26. claire May 16, 2010 at 11:47 pm -  Reply

    sorry to add anoter comment… but this time it is not about the skin on my face… the skin on my body, again i’m not too sure but when i have water on my skin (eg in the bath) it seems to be ‘waterproof’ if that helps explain what i mean. it doesnt really look wet; the water seems to separate into droplets… i don’t really have concerns as much as i don’t know how best to keep it in a good condition. i do have a little sun damage as i did not get a tan until my late 30s (i don’t tan easily!) and then the first time i got a tan i burned. it seems to me from the description that my skin might be oily, although my skin isn’t “shiny” – yet my forearms feel a little bit bumpy and dry. my hands are starting to age really and i feel more and more like i’m getting “elephant skin” – not very pretty! i would love to know how best to deal with that.

  27. Jean Clee May 17, 2010 at 5:20 am -  Reply

    Hi Keeley I have been using procologen marine cream you say you can use it under the eyes does this mean you dont need to use an eye cream. Regards Jean Clee

  28. Esme Ewan May 17, 2010 at 7:51 am -  Reply

    I use Elemis products. The new brightening serum, Pro calogen marine cream, Rose petal cleanser, and toner. I have recently started to use Ultra sun with anti ageing, and elemis tan accelerator. My question is in what order do I use all these products.

  29. Jacqui Lake May 17, 2010 at 8:19 am -  Reply

    Hi Keeley, I am using the balancing cleanser and toner (Lime Blossom & Lavender) followed by the tri-enzyme wash, but it seems to irritate my skin – red and blotchy especially around the forehead area. Can you please confirm if I am using the products in the correct order or suggest another routine. I would like to keep the tri-enzyme wash in my routine as it leaves my skins feeling so soft and smooth. Can I use the tri-enzyme gel and serum (I have tried samples of each and didn’t seem to have any adverse reaction). Many thanks Keeley

  30. Eleanor Clifford May 17, 2010 at 9:46 am -  Reply

    Hi Keeley
    Being a newcomer to the Elemis range I am wondering about some broken capeleries on my cheeks, nothing seems to work. I am 60 years of age with very good skin otherwise. Have to constantly use concealer which does not last all day.
    Also suffer from the odd break-out! What do you recommend as a helping hand from your range.
    p.s. Would describe my skin as sensitive.
    Many thanks in advance.
    Eleanor Clifford

  31. Ms A H Marsden May 17, 2010 at 9:49 am -  Reply

    Hi. Am 60 and my skin is dry yet am still prone to spots on my chin. Have started to get red patches on my face at either side of my nose (not broken veins) but noticeable. Have sensitive skin i.e. if I go from hot to cold and vice versa environment my skin itches and goes blotchy. I just want some even tone to my skin and the redness to go. I have open pores which are very noticeable too. Am I a lost cause ? HELP please. Annie

  32. jayne riley May 17, 2010 at 10:54 am -  Reply


  33. Barbara Green May 17, 2010 at 1:30 pm -  Reply

    Hi Keeley
    Can you tell me how long the mens shave gel lasts unopened as I’m thinking of getting the twin pack but as I’ve heard one lasts for ages I’m not sure.

  34. beverley May 17, 2010 at 1:57 pm -  Reply

    hi keeley i am suffering from spots around my lower face i am cleansing toning and using try enzyme facial wash after i use marine cream and bliss capsules do you think i may be putting too much on my face it is not hormonal as i am on hrt i did suffer with an absess in the same area in my teens

  35. Tani K May 17, 2010 at 3:04 pm -  Reply

    Can I use tri-enzyme products along Decleor aromessence oils?
    I particularly like the solaire oil as it helps a lot in preventing pigmentation.
    I hope it is possible to use all of the tri-enzyme products at night and just the wash in the morning followed by Solaire or other Decleor oil, moisturiser and SPF of course.
    Also, is it possible to use tri-enzyme with the bliss capsules?

  36. emma stone May 17, 2010 at 4:11 pm -  Reply

    hi keeley
    my skin is all over the place at the minute its seems to be very dry with red itchy patches at the side of my face and on my forehead, i currently use liz earle cleanse and polish visible serum and then liz earle skin repair can you suggest a routine from the elemis range to calm my skin down and get it back to normal. i also sometimes get eczema breakouts on my face. plese help me !!!!!!!!!!!

  37. Sharon May 17, 2010 at 7:56 pm -  Reply

    Hi Keeley, I am really struggling with my skin at the moment. I’m 51 and my main concern is what look like red dots under the skin all around the middle of my face, especially on the chin and cheek area. I’m not sure if it’s Roseaca, I also have little broken capillaries too. The texture is very soft and smooth and people always comment on how lovely my skin is but that’s only because i have to cover it up with foundation. Without make up it’s red and blotchy.I do suffer with the odd spot and have lots of large open pores though i wouldn’t say i have oily skin. It can be dry on the cheeks. I use Rose Petal Cleanser & Ginseng Toner & Pro Collagen Marine cream and the SOS cream at night when needed. I also used a course of Bliss Capsules. What is happening to me! Please help.. Thank you

  38. andrea edwards May 17, 2010 at 9:41 pm -  Reply

    Dear Keeley,
    My daughter is 25 years old and has pinhead sized cyst like pimples on her face, what are these and how can we get rid of them.

  39. F Winter May 17, 2010 at 10:38 pm -  Reply

    Is it okay to use both the TriEnzyme mask in conjunction with the Lavander Herbal Repair mask? If so is it best to leave a few days in between using one then the other? I love the Tri-Enzyme range to help smooth out my skin but am also prone to hormonal break-outs so like to use a clay mask now and then.

  40. Geraldine McKeever May 17, 2010 at 10:45 pm -  Reply

    Hi Keeley, Just love watching your Elemis shows and am addicted to all the products. I would like a little advice re my skin. I am 50 yrs old with broken cappillaries and blocked pores on my shin. I recently had an Elemis facial and the therapist told me she thought the blocked pores were due to me always using a false tan. Although I do exfoliate,cleanse + tone, tri-enzyme facial wash every morning,pcm cream during the day and oxy night cream? I am now considering purchasing Elemis own self tan – as I think I do use all your products on my skin except self tan. What do you think?

  41. Lillibeth May 17, 2010 at 10:46 pm -  Reply

    Hi Keeley
    I am currently using Liz Earle cleans and polish and am experiencing
    dry patches at the side of my temples this is my day and night cleanser. My skin has recently become so dry i have wrinkles around my mouth appearing i have stopped using my Elemis products to have a break but maybe it isn’t the right thing to do. Is it good to use the same products long term please can you help me i am 58 years old.

  42. Donna Myers May 17, 2010 at 11:51 pm -  Reply

    Hi Keeley,
    I use Elemis regularly. Can you use tri enzyme following microdermabrasion, or do you need to leave a break in between?

  43. Saima Shaikh May 17, 2010 at 11:54 pm -  Reply

    What causes varicose veins, spider veins. I have them on my ankle and around the side of my legs? Can you please bring out a treatment.

  44. MRS ANDREA FOSTER May 18, 2010 at 2:48 am -  Reply

    Dear Keely
    How do I treat large open pores I have used at least 20 different cleansing routines but I have been alternating between elemis and decleor for the last 7 years.
    I have been taking prescribed mediation and I think I may have a thyroid problem i am waiting test results.
    I would really appreciate your advice.
    Kindest regards

  45. D Mallitt May 18, 2010 at 11:34 am -  Reply

    Hi Keeley,
    Wondered if you can help,I am 42 yrs old and I have a good cleanse tone & moisturise routine and exfoliate and mask twice a week,I alo have regular facials, but have sensitive skin that reacts to products and also if I am stresses, I have these red bumps under my skin on my the side of my neck (below my ears) that have been their for a long time and no matter what I use do not seem to calm it. Can you suggest anything that can help? I have a good diet. Please help!!

  46. brenda whelan May 18, 2010 at 7:01 pm -  Reply

    hi keeley how do i use ultra sun in conjunction with tri enzyne wash and the gel

  47. Margaret Coates May 18, 2010 at 8:54 pm -  Reply

    Hi Keeley,
    I am a user of Elemis products myself and love the results.
    My daughter is 21yrs old is 10 wks pregnant. Her skin scars easily, having stretch marks on her arms, legs etc as she was growing up and I was wondering what product(s) would be suitable for her to prevent stretch marks on her tummy and that are safe to use during pregnancy?

  48. Susan McDonald May 18, 2010 at 9:40 pm -  Reply

    Hi Keeley, I have always suffered from very dry flaky skin on my face and body. I am 41 years old and have always moisturised.
    Over the past couple of years I have used Liz Earle Cleanse & Polish and recently gatinou (cant spell it) melatoganine (didnt see any difference with this). Felt that some of Elemis products were a bit too harsh for my skin. Now using Liz Earle moisturisers too. Can you recommend anything? Am tempted by your pro collagen marine cream but feel it is too pricy and my skin is very dry and tight so where you say it lasts 3 months, I would be lucky to get 3 weeks from a pot.

  49. Lesley. May 18, 2010 at 9:42 pm -  Reply

    Hello Keely,
    Help, I have been noticing some skin tags on my neck, can you suggest an Elemis product to help get rid please?
    Looking forward to your expert advice.

  50. Audrey Rose May 18, 2010 at 9:51 pm -  Reply

    Hi Keeley,I hope you can help me as I am desperate for someone`s advice.I am Forty Five years old and for the past six months for the fist time in my life I have been breaking out in spots.They are on mainly the cheeks and forehead,I do not have a problem with oily skin and the spots are not sore like pimples they are not even really that red either, some are under the skin also.I use Elemis cleanser and toner(rose petal and ginseng)also PCM cream and ONC at night.I tried the Tri Enzime System but this seemed to worsen the problem,and I used it until It ran out(about two months)I used to ex-foliate twice a week and I cut it to once a fortnight as I thought my skin might be too active.I take Vitamin E,multi vitamins,and omegas 3,6 and 9 and have done for years I have always had a comprehensive skincare routine using “high end”products what could have gone wrong?any help would be a life saver.Thanks In Advance Keeley.

  51. Dawn Jones May 19, 2010 at 11:28 am -  Reply

    Hi Keeley, I am of fair skinned carribean decent and suffer from a few skin tags and small mole type freckles that seems to be common in our skin type. One of my skin tags grew larger after using the tri-enzyme routine and I wondered if it was just a coincidence. Is it safe to use tri-enzyme on this type of problem or does it cause the skin renewal to increase this problem? I would really welcome your advice. Many thanks for your great products and skin are advice.

  52. THERESA CHIVERS May 23, 2010 at 2:46 am -  Reply

    Hi Keeley. my forehead is blotchy and dry. I am in the change and I get very almost seems a waste fo put cream on. In fact my face does get dry as well as if I’ve put nothing on it. I do cleanse tone and moisturise
    Also I need something fore my eye to tighten up the lids
    thanks Theresa

  53. Rachel Day May 23, 2010 at 5:30 am -  Reply

    Hi Keeley
    Did I hear you say not to use the tri enzyme range when on holiday? I like to use the wash especially but wanted to check whether it was ok to use when in a hot Country.
    Rachel 🙂

  54. robina haydon May 23, 2010 at 6:56 am -  Reply

    hi keeley what products can l use for white spots under the skin l have them on the cheeks and around my mouth. l use elemis cleanser,toner,pcmc,visible brilliance and oxy night cream.and twice a aweek papaya mask.lve tried the tri enzyme system but it made my face dry and tight can you help.

  55. Jane Stretton May 23, 2010 at 9:41 am -  Reply

    Hi Keeley, I have always used good products on my skin and it is usually flawless. However, I changed to Elemis in January just for a change (I tend to try a different brand every 2 years or so) and am disappointed with the results. I firstly went for the tri-enzyme TSV which brought about a rash under my skin. I stopped using that but carried on with the brand using the lavendar/lime blossom with pro-collagen day & night. But I still have a couple of small patches of rashes of under my skin that are difficult to get rid of. I’ve been using SOS on them. Do you think I’m using the wrong products for my skin type? I’m 43 and have normal skin – a slightly oily T zone from around mid day. Thanks, Jane.

  56. Jane Stretton May 23, 2010 at 9:48 am -  Reply

    Hi Keeley, I am 5 foot 3′ and weigh 8st 91bs. But I have had 2 children, the eldest is 8 and can’t seem to tighten up flabbly skin around my tummy. I do Pilates 3 times a week, so it’s as firm as I can get it. But I wondered if there’s a product you could recommend to improve the appearance of this slackened skin? Thanks, Jane.

  57. Julie May 23, 2010 at 9:49 am -  Reply

    Hi Keeley
    I really have the most sensitive skin ever. I’m in my forties and finding I have a reaction to most of the cleansers and toners I use. Because of my age I’m finding I react to ones I could use before. I particularly have breakouts around my nose which are very sore. I’ve been using Liz Earle products for 11 years but even these are too harsh these days for me. I hope you can help as this has been going on for a while and it’s costing me a fortune with products being left on my shelf!
    Love Tan Accelerator!!

  58. O Vaughan May 23, 2010 at 10:33 am -  Reply

    Hi Keeley
    I use your new cleanser and purchased Ginsing toner. However since using toner my skin looks like orange peel. Can you help please?

  59. Paula Price May 23, 2010 at 11:08 am -  Reply

    Hi Keeley,
    I am an Elemis user and my skin is great apart from a couple of problems – hope you can help. Since reaching my 50’s I’ve noticed that my skin has changed a lot on my body and I don’t tan like I used to without getting brown marks, also I have sensitive skin and am prone to getting bitten during the summer and these marks then leaves small scars which I can’t get rid of. I have also noticed that I sometimes get tiny white lumps/whitespots on the base of my neck.
    Any suggestions you may have will be gratefully received.
    Thank you, and keep up the good work with Elemis.

  60. Sharon May 23, 2010 at 11:18 am -  Reply

    Hi Keeley
    I really enjoy your shows!! Can you recommend a routine for me,I’m 46 of afro-caribbean origin with oily skin,I have large pores,really dark patches under my eyes,prone to breakouts and lack of radiance.I currently use the trienzyme system along with elemis or decelor cleanser and moisturisers with exfoliators, masks and ultrasun.I am desperate for a routine for a comprehehsive routine
    Many thanks

  61. Jane Martin May 23, 2010 at 11:37 am -  Reply

    Hi Keeley,
    Enjoy watching the Elemis Shows. I would be grateful for your advice on how much moisturiser, etc. to use. I am currently using Elizabeth Arden Visible Difference but the jar doesn’t last anytime at all perhaps two weeks. I usually put on about the size of the palm of my hand to get the best effect thinking the more I put on the better it works. I am trying this but by mid morning my skin looks greasy (I have very dry skin with quite a lot of redness). Can you advise me please on how much I should be using. I am keen to try something from the Elemis range to see how I get on.
    Look forward to hearing from you.
    Kind regards.

  62. Krisha May 23, 2010 at 12:33 pm -  Reply

    Hi Keeley,
    I am asian and 35 years old. In winter I am fair/light medium but my skin goes one tone up towards medium. What can I use to keep my skin colour same in summer. I can understand the pigmentation increases due to exposure in sun, but if you suggest any product from elemis that would be great. I don’t go out in the sun. I am using elemis since it has been on qvc.
    Thank you so much for your help.

  63. Gillian Lees May 23, 2010 at 5:50 pm -  Reply

    Hello Keeley,
    I will be going to Australia & New Zealand in 5 months time. I have fair skin & burn quite easily, could you recommend some sun protection for face & body please.
    Also i would like to use the Elemis tan accelerator to prepare my skin, how far in advance of my holiday would i have to use it & how often?
    I am a Liz Earle user, but would use the Milk bath & frangipani monoi moisture melt.
    Thanks in advance for your help, Gillian 🙂

  64. Kuljit Birtwistle May 23, 2010 at 6:45 pm -  Reply

    Hi Keeley,
    My issue is dark circles, I have recently started using the eye serum which is giving me small milia type spots, I have reduced the amount I am using but am still having problems. Could you please suggest what I could do. I cleanse, tone, use visible brilliance and pro-coll day and night cream – I am very happy using these products, however I don’t use them around my eyes (not sure if it makes any differnce but I am 42)
    Please advise, many thanks in advance for your help.

  65. Claire Houghton May 23, 2010 at 6:59 pm -  Reply

    Hi Keeley
    I love all of the elemis products, I would like to know if you can put the tan accelarator on your face or is it just for the body? 🙂

  66. Margaret Onions May 23, 2010 at 7:20 pm -  Reply

    Hi Keely, I want to know how to incorporate the ultrasun face product whilst using the tri enzyme regime. I realise I should not really use the trienzyme whilst actually on holiday but how do I use it at home?

  67. Gillian Littler May 23, 2010 at 7:27 pm -  Reply

    Hi Keeley id like to know how to get rid of milia spot under my eyes at the top of my cheeks ive had some for years and cant seem to shift them ive tried trienzyme and exfoliators and decleor balm essential as this hasnt helped. please help as i get married in september and would like to try and get rid of them. thanks gillian xx

  68. Lisa May 23, 2010 at 8:14 pm -  Reply

    Hi Keely, i use your tan accelerator and then ultrasun for the spf but i get smothered in freckles, especially on my face, i wanted to ask if i should put tan accelerator on my face and would it help keep freckles at bay? Thankyou for your help.

  69. Catherine Anderson May 23, 2010 at 8:17 pm -  Reply

    Hi Keeley,
    I have a query regarding my skin, its difficult to explain – I have an issue with the skin on my chin, really on both sides from the corner of my mouth down – it appears slightly lined ( lines going diagonally), has open pores,blackheads and small spots, but not really very pronounced. It appears worse in the morning, I have tried many things but nothing seems to improve it. I believe I have a very good skin care regime – currently I have been using the Elemis pro-radiance cleanser, at night and the marine cream as my daily moisturiser. I tried the tri-enzyme trio for just over a month but found this was causing the break out of small lumps on my cheeks – so was nervous about continuing with it.
    Would love to hear your advice – I really enjoy your shows and have really enjoyed using the many Elemis products I’ve had to date – milk bath is to die for! Thanks.

  70. michelle turner May 23, 2010 at 8:19 pm -  Reply

    hello keeley
    I have used elemis for about a month now thanks to my mum. I have very sensitive skin and have roseasha. I use the sensitive cleaner and toner and pro collagen marine cream and the oxygenating night cream,., Due to sensitive skin are there any products I should steer clear of or are there any you can recommend that will help
    up til now I have used Liz earle which was good but just think now I am 40 I should use something that can give me more and anti aging

  71. Deborah May 23, 2010 at 9:15 pm -  Reply

    Hi Keeley
    I’ve been having microdermabrasion since September last year and I don’t find that it is working. I still have scaring, blackheads, breakouts etc. I’ve been using Elemis Lime Blossom Cleanser and Lavender Toner for over a year now. Do you have any other suggestions please. By the way, I’m 49 and have always had bad skin, should I still get spots ?
    Love Elemis and the show – especially you and Julia 🙂

  72. Helen May 23, 2010 at 9:39 pm -  Reply

    Hi Keeley,
    I am a new user of Elemis after having an elemis facial investigation at a spa day.
    I was advised to use the tri – enzyme facial wash, ginseng toner, absolute eye serum and cellular recovery capsules, i purchased them all!
    I LOVE these products and I am seeing results already after just a week.
    Should I continue to use the cellular recovery capsules once my supply has run out or are they to use for a month and then stop?
    I can be prone to occassional break outs and bumpy looking skin on my back, I am getting married next year and would like my back to be clear and smooth looking. Can you suggest any elemis products to help with this?

  73. Claudia Wood May 23, 2010 at 10:08 pm -  Reply

    Hi Keeley – love watching your shows, they are informative and give me a giggle at the same time – especially when you’re on air with Alison!
    Really hope you can help me. I’m 45, always been prone to spots/blackheads however my pores are increasing in size, are noticeable from afar and my t-zone is very congested. I have lots of bumps under my skin particularly around my chin. Been using pcm a.m. and oxy p.m. with visable diff underneath. I’m alternating between ABC skinwash and tri enzym face wash, using the tri enzym gel twice weekly however I’m seeing little to no results (been using tri enzym for over 3 weeks now) Been using lots of the Elemis range for about 9 months. I did use the capsules day/night for a month and did see an improvement however they are quite expensive to repurchase every month – any suggestions? Also I have a very baggy eye area, can you tell me how to use the eye cream and the eye serum as I’m not sure how close to take them to my eyes and whether they can be used on the lids – any tips for reducing bags would be great please.
    fyi – I’m taking the following medication – thyroxine (for under active thyroid) B12 injections, iron suppliments and diagnosed with coeliac disease 6 months ago.
    Thank you so much Keeley, I really appreciate any feedback you can give me.

  74. Louise Bartley May 23, 2010 at 11:32 pm -  Reply

    Hi Keeley
    I’m a regular user of both Elemis and gatineau products. i suffer from very sensitive, dry skin. I’m disabled and on quite high doses of morphine which has played havoc with my skin as i now look as if i have teenage spots on my forehead and shoulders. Along with these problems due to the steriods i’ve used on my face and not knowing about ultrasun until 2 years ago (in hot weather I tend to sweat out the high spf, I’ve always usend 30+ in hot weather on my face) i have pigmentation marks on my cheekbones and around the lower eye orbit bone. i do have regular Elemis facial and body treatments and while I’ve used the try enzyme was for 2 years i was advised to aviod the rest of the range as I was down to a travel size of the wash i bought the gel and serum on offer to try and they so far have not reacted.
    At present for my eyes which are very dry so have fine lines and are slightly hooded due to the steriods use which has thinned the skin, etc. I’m using gatineau melatogenine mask at night and elemis pro collegen during the day but this is still not getting rid of the fine lines it looks better for a few minutes after applying but a little while later its back to normal. i’ve tried the absolute Eye serum, etc in the facials I’ve had but the cause my skin to react and then can’t use anything bar elemis milk protein. i do like the new cleanser as i find this really moisturising compared to the traditional cleansers. After your mini-series I have now swopped my day cream to a mixture of the moisture and pro collegen but find to get the moisture i need it tends to roll off. I’m not sure if this means its time to use bliss casules agin. I have ordered them in the kit with the SOS treatment but this is on waitlist. last time | used them was 6-9 months ago using the 45 spa day kit which qvc no longer do.
    Sorry this is long but i would love a recommendation to try for my eyes and whether I’m doing the correct routine with my face or making it too complicated. usually in the summer i swop to pro collogen only during the day and my gatineau at night but do find inspite of using a good make up primer my make up whether liquid or bare minerals is absorbed and so looks very patch as my face has got dry after a couple of hours with adding the moisture cream this is better but still not quite moisturising enough i try to use the amount yo mention and do love the texture so not sure if there is another day/night cream i should use.
    thank you for any help you can provide. louise 🙂

  75. Sheena Macleod May 23, 2010 at 11:40 pm -  Reply

    Hi Keeley
    I would say i have quite good skin, i use Liz earle cleanse & polish but at the moment i tend to be trying every type of moisturiser, including Liz earles superskin moisturiser which gave me dry patches but brightened my skin!! but no matter what i use i get dry patches around my mouth & chin and my skin looks very,very dull and i am starting to look old and i am only in my early 40’s help!!

  76. Sally-ann Baker May 25, 2010 at 4:01 pm -  Reply

    Hi Keely.
    I have been using just the elemis range for about 4 weeks, i use lime cleanser, lavander toner,sensitive wash, bliss capsules and PCMC in the morning and SOS at night, my skin used to be brill until about 12 months ago i started getting spots not small ones and not just and the time of the month all the time they can be large, hard and sometimes painful ones i mainly just get them around my chin and jawline now, i have never suffered with spots in my life not even when i was a teenager, after about 2 weeks of using the range i hadnt had a fresh breakout of spots so i decided to introduce the tri-enyzme range, wash, serum and mask to help with my lumpy bumpy skin and my acne scars, after 3 days a have had a major breakout again all round my chin and jawline so upset as id thought id cracked it, im still using the products as routine but should i stop, im 36 and dont really have wrinkles or dry skin not very oily or shiney defo combination. My routine is AM, cleanser,or sensitive wash, tri-enyzme wash, toner, bliss capsule (pink), tri-enyzme serum, PCMC, PM cleanser either lime or new radiance cleanser, toner, tri-enyzme wash, toner, bliss capsule (green) tri-enyzme serum and SOS. i also use gentle rose exfoliator, or papaya, herbal lavander mask once a week and tri-enyzme mask once a week. Please please help and my wits end now with my skin wearing more and more makeup each day (never used to wear any)to try and cover spots and scarring. I would be most grateful for any advise or help you can give me.
    Many thanks in advance
    Sally xxxx

  77. Margaret Hart May 25, 2010 at 6:25 pm -  Reply

    Hi Keeley
    I love watching your shows and use quite a lot of Elemis products, including the tri-enzyme range, pro-collagen marine cream, lavender toner etc. The problem I have is that I’m in my early 60’s and my face is like an oil slick all over about an hour after I’ve used any cleansing, moisturising etc products. I have very open pores too. Have already tried many Liz Earle and Gatineau products, which don’t seem to work very much at all. I know Alison Young says that skin dries out as we age, but mine just never has. The one thing I don’t have are wrinkles, apart from an ’11’ zone on my forehead. Please could you advise what the best routine would be for me, I’d be so grateful to receive your advice. Thank you very much in anticipation.

  78. Helen May 25, 2010 at 11:02 pm -  Reply

    Hi Keeley
    I have a very oily T-zone. How often should I use the papaya enzyme peel and herbal lavender repair mask?

  79. samina Faisal May 27, 2010 at 10:24 am -  Reply

    HI Keeley,
    I use the Tryenzyme range after cleanse & toning but have just had a baby about 1 month ago. Since having the baby I have got really really sensitive eyes that every time I use the tryenzyme facial wash my eyes react straight away they are very itcy and swell up. I do just use it over my face and not on my eye area.
    can you please help with my eye problem it is bothering me alot.
    many thanks

  80. angela lannen July 7, 2010 at 8:30 pm -  Reply

    Hi keeley, I am wondering if its okay to take the elemis deep drainage and cal metab capsules if i have an under active thyroid??would love to hear your advice, thanks

  81. Julia May 25, 2016 at 8:23 am -  Reply

    Hi keeley, I love my elemis products, can I mix between my biotec creams and pro collagen creams and serums? Should I use the serum daily or occasionally, I don’t want to over load my skin!! Thank you

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